ALEJANDRA VALDEZ Customer Support Associate & Sales representative

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Customer service & sales

Total Trading

Aug 2023 - Feb 2024 (7 months)

• Contribute to the prosperity of the commercial area by managing communication with the utmost quality standards in customer service. • Responsible for validating orders, following up with customers on order and delivery status, contacting customers for order agreement, and tracking orders and resolve complaints to ensure that customer satisfaction is maximized. • Follow up service tickets and provide pertinent information to customers regarding the process for returns, exchanges, guarantees, adjustments, and other relevant areas. • Attain the sales objectives of the organization, working closely with customer operators to ensure that the fulfillment of sales goals is achieved and generate analyses and reports, effectively ensuring tha

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Cyber security customer Service Representative

GlobalSUITE Solutions

Jul 2021 - Apr 2023 (1 year 10 months)

• Understand client needs and objectives and provide tailored solutions • Collaborate with internal teams to ensure client satisfaction and resolve issues. • Build and maintain strong relationships with clients to ensure their satisfaction and loyalty. • Collaborate with internal teams to coordinate and deliver exceptional service to clients

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Operations Executive

SUREXS Agente de Seguros y de Fianzas

May 2020 - Jun 2021 (1 year 2 months)

• Assisting clients with claims queries as and when they arise. • Following up with insurers when clients are having issues. • Working as part of a team dealing with mid-term adjustments and alterations to existing policies. • Issuing documentation to clients via post and email. • Taking calls and responding to emails from clients. • Policy administration. • Responding to client queries as required. • Managing risk improvements and following up with clients to ensure that these are met in a timely manner.

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Insurance Claims Examiner

Allianz Seguros S.A. y Allianz Seguros de Vida S.A.

Oct 2019 - Mar 2020 (6 months)

Assisting clients with claims queries as and when they arise. • Following up with insurers when clients are having issues. • Working as part of a team dealing with mid-term adjustments and alterations to existing policies. • Issuing documentation to clients via post and email. • Taking calls and responding to emails from clients. • Policy administration. • Responding to client queries as required. • Managing risk improvements and following up with clients to ensure that these are met in a timely manner

Bilingual Customer Service Representative

Kohls

Apr 2018 - Oct 2019 (1 year 7 months)

• Raise support tickets to enable tracking and resolution of customer requests. - Investigate and resolve customer complaints, then close support tickets. • Maintain a database of customer information. • Escalate inquiries to the appropriate team when necessary. • Check product or service availability. • Assist customers with registration or account creation. • Pass customer feedback onto the product or sales team to improve the organization's offerings. • Process orders, forms, applications, and requests. • Keep records of customer interactions, transactions, comments, and complaints. • Ensure customer satisfaction and provide professional customer support.

Health Care Assistant

Nucleusteq

Mar 2015 - Jan 2018 (2 years 11 months)

• Greeting and directing visitors • Notifying company personnel of their arrival, and maintaining the security and telecommunications system. • Responsible for answering inquiries and referring visitors to the appropriate department or employee. • Maintain employee and department directories, monitor the logbook, and issue visitor badges. • Operate the telecommunication system • Contribute to the continuity of work teams by documenting and communicating actions, irregularities, and continuing needs.

ALEJANDRA VALDEZ

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