Alejandra Sanchez Project Manager | Marketing & Creative Operations

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Account Manager / Project Manager

ONE400 Marketing Agency

May 2024 - Current (2 years 1 month)

Manage 25+ concurrent client projects, maintaining consistent on-time delivery across campaigns Serve as the primary point of contact between clients and internal teams, ensuring alignment on project scope, timelines, and deliverables. Translate client briefs into structured project plans, defining milestones, timelines, and task ownership across designers, copywriters, and marketing teams. Coordinate cross-functional teams to ensure projects move efficiently through all stages of the workflow. Monitor project progress, manage dependencies, and maintain visibility across multiple concurrent campaigns. Conduct quality assurance reviews to ensure deliverables meet client expectations before final approval. Proactively identify blockers and

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Project Manager

ONE400 Marketing Agency

Jan 2022 - May 2024 (2 years 5 months)

Managed multiple marketing and creative projects simultaneously, ensuring on-time delivery and alignment with client objectives. Coordinated cross-functional teams and maintained structured workflows using project management tools. Led internal check-ins to track progress, manage dependencies, and resolve blockers. Maintained detailed project documentation, timelines, and workflow processes to improve efficiency and consistency. Collaborated with clients to refine project scope and translate strategic goals into actionable deliverables.

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Sales & Email Marketing Coordinator

ONE400 Marketing Agency

Jan 2021 - Jan 2022 (1 year 1 month)

Coordinated execution of email marketing campaigns and digital deliverables across multiple client accounts. Managed campaign workflows including planning, scheduling, and asset coordination. Maintained marketing calendars and ensured timely delivery of campaign components. Analyzed performance metrics to support optimization and reporting.

Business Development Representative

Paystand

May 2019 - Jan 2020 (9 months)

Prospected and generated leads, aligning with Paystand's Ideal Customer Persona (ICP). Collaborated closely with Account Executives and the SDR Manager to develop strategies for target B2B businesses, prospects, and messaging/talk-tracks. Started and established exciting new relationships, opportunities, and meetings with prospective businesses. Qualified new opportunities and handled complex objections. Created significant outbound activity through targeted cold-calling, emailing, and social selling. Always improved the approach by using data-driven solutions to track results. Met - and exceeded! - weekly quotas to help the team hit our Direct product team growth objectives.

Technical Trainer Analyst

NTT DATA North America

Feb 2018 - Mar 2019 (1 year 2 months)

Coordinated class arrangements and delivered training. Evaluated the delivery of training. Delivered entry-level professional training. Typically worked at one site. Delivered training to active/existing clients (steady state) and to new clients (transition), including new hire, change, service improvement, and vitality training. Provided support and classroom facilitation during new account transitions (assisted sr. trainers), change, or service improvement efforts. Scope typically single-site. Worked with operations and training teams to identify changes and update knowledge base articles. Performed quality audit duties, as necessary. Understood operations performance metrics and identified basic opportunities for improvement/vitality tra

NPS Project Owner

Teleperformance

Jan 2017 - Mar 2018 (1 year 3 months)

Conducted extensive training and certification sessions for 70 supervisors, 13 Assistant Account Managers, and 5 Account Managers, focusing on the "Net Promoter Score" method. Organized targeted focus groups with over 1500 on-site agents, followed by a thorough analysis of outcomes. Utilized data insights to develop a strategic improvement plan, presenting it to the global implementation team. This comprehensive approach aimed to enhance overall performance and satisfaction levels across the organization.

Trainer

Teleperformance

Nov 2014 - Jan 2017 (2 years 3 months)

As a Trainer, I conducted new hire training and provided soft skills and negotiation skill training, ensuring that all participants were well-prepared for their roles. I completed monthly cyclic activities, including refresher training, update training, and PKT, while being sensitized to training needs and understanding the learning requirements of different groups. I liaised with Quality and Operations to identify, screen, and execute process improvement plans, demonstrating my commitment to enhancing training effectiveness. My ability to execute training tasks and assignments on short notice was crucial in maintaining operational efficiency. I took accountability for new hires' performance during the OJT period, including managing attriti

Customer Service Representative

Teleperformance

May 2013 - Nov 2014 (1 year 7 months)

Answering customer questions about the company, products, or services Resolving customer complaints Directing customers to the right department or supervisor Taking orders or processing payments Making changes to customers' accounts Handling returns and exchanges Addressing billing concerns Keeping records of customer interactions Selling products and services

Alejandra Sanchez

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