Alejandra Romero

People & Culture Director

Icalia Labs

Apr 2022 - Feb 2025 (2 years 11 months)

Tripled the size of the workforce within one quarter by implementing strategic Human Resources processes, including recruitment at all levels, career paths, evaluations, training, development, and organizational culture.

Hiring Manager

Icalia Labs

Jan 2022 - Apr 2022 (4 months)

Human Resources Manager

IZERTIS

May 2019 - Dec 2021 (2 years 8 months)

Established and led the Human Resources department, designing and implementing internal processes and cross-functional collaboration frameworks. Developed comprehensive employee policies, career path strategies, and performance evaluation systems to drive engagement and growth. Spearheaded onboarding and training programs for new hires, managed supplier relationships, coordinated corporate events, and ensured accurate record-keeping and database management. Created official manuals and enhanced internal communication to foster a transparent and efficient workplace culture.

Human Resources Implementer

Coldwell Banker Residential Brokerage

Jan 2017 - Jun 2017 (6 months)

Established and managed the Human Resources department from the ground up, developing and implementing internal processes, employee policies, and cross-departmental collaboration strategies. Led the creation of annual budgets, career path frameworks, and performance management systems to enhance organizational growth and employee engagement. Designed and delivered onboarding and training programs for new hires, conducted training needs analysis (TNA), and led workplace climate evaluations to foster a positive and productive work environment. Managed supplier relationships, corporate event planning, and employee incentive programs. Maintained comprehensive employee records, created detailed job profiles, and developed official company manual

Human Resources Manager

Call Center Services International

Sep 2015 - Dec 2016 (1 year 4 months)

Led the opening of the CDMX office from scratch, recruiting and hiring a bilingual staff. Implemented the Human Resources department, establishing talent management processes and promoting an organizational culture aligned with best call center practices. Contributed to growing the business by attracting more than five clients, designing strategies to reduce turnover, and developing competitive and motivating compensation plans.

D

Human Resources Coordinator

Detexis Seguridad Holística

May 2013 - May 2015 (2 years 1 month)

Managed end-to-end recruitment and selection processes for diverse roles, ensuring alignment with organizational needs. Developed and maintained an up-to-date employee database, streamlined onboarding, and delivered tailored training programs. Conducted training needs analysis (TNA), workplace climate surveys, and employee file management to support continuous improvement. Supervised payroll preparation, tracked incidents, and managed employee terminations, including severance delivery at labor boards. Coordinated key corporate events, facilitated psychometric assessments and reporting, and drafted legal agreements to support HR compliance and operational efficiency.

i

Human Resources Generalist

iVoice

Jan 2011 - Dec 2012 (2 years)

Established and led the Human Resources department, managing the full recruitment lifecycle for roles at all levels, including large-scale hiring initiatives. Designed and implemented customized onboarding and training programs aligned with job-specific requirements. Conducted psychometric testing, interpretation, and integration into selection processes. Spearheaded training needs analysis (TNA), workplace climate surveys, and employee engagement initiatives. Developed and maintained accurate employee records, job descriptions, and pre-payroll processing, ensuring compliance and efficiency. Managed employee onboarding, terminations, incentive programs, and internal communication strategies. Authored comprehensive manuals and official compa

About

Detail

Timeline

Résumé

Alejandra Romero

About

Detail

Behavioral traits