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Alejandra Rojas Arriaga
About
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Jalisco, Mexico
Résumé
Jobs
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Order AdministratorSamsaraDec 2024 - Current (1 year 9 months)• Aligned order processing with sales agreements, coordinated with warehouse and shipping for timely fulfillment and collaborated with accounting to resolve billing discrepancies. • Meticulously recorded orders, invoices and shipping; ensuring easy access generating reports on order volume. • Precisely enter and verify customers return orders, aligning the inventory in the different warehouses available and recording the data in a cooperative official document. • Improved the workflow on the Free Trial Returns lowering the delayed orders and improving the result numbers by 65%.- Service Delivery Support SpecialistIBMSep 2022 - May 2024 (1 year 9 months)• Managed hardware and software support procedures for Kroger's supermarkets and fuel centers equipment, ensuring timely resolution of technical and operational issues according to the associates requirements. • Collaborated with cross-functional teams to optimize processes and improve efficiency in service delivery. • Performed administrative task related to service delivery, including documentation through ticketing using ServiceNow, reporting to higher levels and keep in touch with associates directly to make sure the issue was resolved.
- JEnglish TeacherJean Piaget Educar InnovandoSep 2018 - May 2022 (3 years 9 months)• Keep, monitor and evaluate reports on student performances. • Participated in continuous education courses and workshops to improve teaching skills • Helped implement a functional program based on individual skill development resulting in a 70% improvement in student performance.
Education
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- Bachelor's degree in International RelationsUniversidad de GuadalajaraAug 2014 - Sep 2018 (4 years 2 months)