Alejandra Castillo Always have the excitement to grow and commit.

Payment reminder specialist

SWBC

Oct 2024 - Feb 2025 (5 months)

Remote position Inbound and outbound call My role for this position is 90% of outbound calling to clients whom has loans that are past due. I would first need to make sure they get themselves verified, then I would inform them for the reason of the call. Asking the customer to communicate with me on the update of payment which most of the time the customer will make some type of payment or payment arrangement. The 10% of inbound calls would just be the customers that call to just make a payment or update their account information. Note taking was the second most important thing because I would have to ask the customer certain questions about the reasoning of their past due payment and such. The first was making sure I get some form of paym

Member service center

Randolph Brooks Federal Credit Union

Aug 2021 - Feb 2022 (7 months)

● Inbound call center ● My role is to assist members with questions, concerns, payments, adding more accounts, etc. ● The positions is also a sales job. I would provide detailed information about the products we have with RBFCU such as courtesy pay, overdraft protection, and ID protection. ● If the member needs or wants to increase their credit score I advise them with detailed information about what products RBFCU has to help them which would be processing a credit card application, line of credit , personal loans, etc. ● I also take payments from the member that they need to pay which could be a credit card(s), line of credit, personal loans, auto loans, mortgage loans, etc.

Call Agent

Wells Fargo

Nov 2018 - Jun 2019 (8 months)

Financial crime specialist

Wells Fargo

Nov 2018 - Jun 2019 (8 months)

Digital Marketing Specialist

TaskUs

Mar 2018 - Oct 2018 (8 months)

I worked in Digital Marketing for TaskUs. My position is working with client’s who are running their business through social media and are in need of my help as well as my best advice. I communicate with my clients through chat as well as phone calls. I get impatient clients or understanding clients there is no in between but either way I love working with them because I know I am doing my job for them.

Technical Support Agent

IBEX Global

Aug 2017 - Feb 2018 (7 months)

My job is to take inbound calls and outbound calls (if needed when customer request for call back) to work on customers services. We are a phone, internet, and cable provider world wide with a fair price. When customers have issues with any service I am the one who works on them remotely educate my customers about what’s going on with their devices what I can do to make sure they know I’m putting them first. I also make sales on the Frontier Secure bundles we have as well make sure I inform the customers about what else we have to offer.

Contractor

Harland Clarke

Jan 2017 - Jul 2017 (7 months)

I am in the check ordering department placing check orders for new and current customers. I would also place stop payments for lost stolen or checks that were never received. Meaning completely cancel checks for a certain amount of time. Last, I sell our accessories which are vinyl covers, ZFolds, and registers which would make my stats go up really high.

Call Agent

Xerox

Nov 2016 - Jan 2017 (3 months)

Inbound calling center. People call to make payments for Toll fees. Also secure customers card information when they are new or have a new card available for us to use.

Order Entry

Qvc

Sep 2016 - Jan 2017 (5 months)

Call center, order sells for customers, making sure they are happy and secure on what they are buying. Also activated QVC cards for the customers that got granted for it or just wanted it.

Alejandra Castillo

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Alejandra Castillo

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