Alejandra Amaro

Jobs 0% verified

Software Engineering Assistant (CRM Support)

University of Texas

Aug 2024 - May 2025 (10 months)
Customer Success & Project Assistant

Worldwide Clinical Trials

Feb 2023 - May 2024 (1 year 4 months)

• Managed daily communication with stakeholders and trial sponsors, ensuring project success. • Interpreted and prioritized customer requests, resolving issues swiftly to maintain satisfaction. • Used advanced Excel to generate data insights, track client satisfaction trends, and flag risk areas. • Delivered internal project consulting to enhance protocol alignment and efficiency.
R

Program Management Assistant

Red Industrial Co.

Oct 2022 - Feb 2023 (5 months)

• Managed customer billing and support inquiries, ensuring timely resolution and follow-ups. • Collaborated with accounting and operations to streamline PO-related processes and approvals. • Applied 3-way invoice matching logic to prevent delays and minimize errors in client billing.
C

Client Relations & Operations Support

CURATIVE

Dec 2020 - Mar 2022 (1 year 4 months)

• Handled high-volume, time-sensitive client data and lab reporting. • Supported operations by improving inventory and vendor reconciliation processes. • Regularly resolved client pain points through data-driven solutions.
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Educator Roles (Customer-Facing Experience)

Govalle Elementary & Austin International School

Jan 2017 - Jan 2020 (3 years 1 month)

• Built strong parent and student relationships, resolving concerns with empathy and clarity. • Developed customized learning plans and communicated progress in weekly reviews. • Orchestrated classroom and community events—developing leadership and coordination skills.

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