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Alea Parcon
About
Detail
Province of Cavite, Philippines
Résumé
Jobs
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Account coordinator VAAya HealthcareJan 2023 - Apr 2025 (2 years 4 months)Manage Client Delivery Team activity by ensuring submissions are processed in a timely manner to our Client Delivery Team or clinical team. Job posting management within the technology. Communication with internal team members about candidates and submissions. Various data reporting responsibilities. Management of candidate confirmations once a candidate signs a contract. Various administrative responsibilities specific to the client or Aya.- HealthcareMedRiskSep 2022 - Mar 2025 (2 years 7 months)Managed high-volume inbound inquiries regarding claim status, coverage verification, and documentation requirements. Explained Explanation of Benefits (EOBs), payment timelines, and claim outcomes clearly and professionally. Coordinated with internal teams to verify, update, and validate claim information with accuracy and compliance. Assisted providers in submitting missing or corrected documents to prevent claim delays. Demonstrated empathy and professionalism, improving communication flow and supporting timely issue resolution.
- Customer Care RepresentativeTranscomFeb 2019 - Apr 2022 (3 years 3 months)Responded to high-volume customer calls about billing concerns, account discrepancies, and payment-related issues. Provided accurate billing explanations to help customers understand their statements. Identified customer needs and recommended suitable cable, internet, and home phone services.
Education
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- UndergraduateCarlos Hilado Memorial State UniversityJan 2013 - Jan 2015 (2 years 1 month)