People and Operations Manager
PATH Water
Oct 2018 - Sep 2023 (5 years)
• Partnered directly with the COO to establish and scale core operational processes during a period of rapid organizational growth, supporting cross-functional business initiatives.
• Managed product databases, billing, invoicing, and order fulfillment operations, ensuring data integrity, process compliance, and an exceptional customer experience.
• Led full-cycle recruiting for a 70+ employee organization, partnering with hiring managers to fill corporate, operations, sales, administrative, and leadership positions.
• Administered HR operations, including BambooHR and Gusto management, employee records, payroll processing, benefits administration, performance management, employee relations, and offboarding.
• Owned annual benefits open enr