Aldrin Jay Catague

Results-driven Operations and Customer Experience Specialist with experience in client relations, e-commerce support, production coordination, and team development. Proven ability to manage customer interactions across voice, chat, and email channels while maintaining high service standards and operational efficiency. Skilled in CRM management, customer retention, order processing, stakeholder communication, and cross-functional collaboration. Combines a background in customer experience, operations, sales outreach, and training to deliver exceptional client satisfaction and business growth.