Alan Rodrigo Díaz Sandoval
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B. international Business
Mexico City, Mexico
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Résumé
Jobs
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Customs operations supervisorExpeditorsApr 2021 - Current (5 years 3 months)- Strategic distribution of workload, daily operation, and assignments of new accounts. - Recruitment and interview, to get new staff. - Planning through data analysis implementation for new or delicate operations. Coaching and guiding a team of 9 CSRs, Assitance with difficult situations/obstructions or requirements from multiple clients in different industries, airports, and entry ports. (LZC, VER, AICM, Pantaco, TOL, etc. ) P&L balance, flow up, and analysis.- Process improvement coordinatorExpeditorsNov 2018 - Apr 2021 (2 years 6 months)- Process re-engineering internally and externally optimizing outcomes, saving up to 150K monthly, with multiple projects and actions implemented - Data management and mining for strategic planning to improve and measure team performance in our MEX district and other offices as regional support (MTY/GDL) - Regional deployment implementation in 100%, to standardize and aline processes with CHQ across all our inland and border districts. - Know-how of the different operational processes at ports and airports (AICM/QRO/LZC/VER) Service provider management, Tariff negotiations (transports, warehouses, port terminals) - reducing by half the % of increase in the proposal from different providers. Local Customs system interaction and support acros
- Customer Service RepresentativeExpeditorsJan 2017 - Jan 2018 (1 year 1 month)- Handling imports and exports of multiple industries (Garment, footwear, Tech, Energy, Miscellaneous, etc.) an average of 150 monthly shipments through different airports and entry ports. (LZC, VER, AICM, Pantaco, TOL, etc. ) - Direct contact with customers and suppliers, forwarders, shipping lines, airlines, warehouses, and numerous supply chain entities. - Knowledge of Mexican import regulations, HTS codes, and import permits for different industries. Interaction with a local customs system and CRM. Familiarized with customs and international freight processes. In this role I had to coordinate around 150 shipments monthly give or take, everything from the arrival of the shipment to the release and delivery at the final destination, handl
- YIS/Intern sales performance and new businessDHL Express MexicoJan 2016 - Dec 2016 (1 year)- Worked here as an analyst giving visibility and analyzing tendencies in the different sales channels. - As well, I was in charge with a team developing numerous tools for forecasting, KPIs and development of new strategies for business development. - During my internship, I developed more than 10 visibility tools that gave data about clients stability, departments health, financial status, losses analysis and new business behavior.
- YIS/intern financial planningDHL Express MexicoAug 2015 - Jan 2016 (6 months)- Worked as an intern in DHL Express, acting in this program. You were selected to roll around different areas of the company so you could know various perspectives of each area and acquire multiple abilities. In this area I stayed for 6 months and I knew and manage the P&L of the company, as well I had the opportunity of developing a tool that measures the profitability of new businesses based in the profile of the shipments and the volume from new clients.
Education
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- Sales and pipeline flow, skills and techniques, "Sales foundation"ExpeditorsJan 2019 - Dec 2019 (1 year)
- Operational procedures at LZC, VER, AICM and Pantaco terminalsExpeditorsJan 2018 - Dec 2018 (1 year)
- Professional Presentations & Comunication Skills, "El Arte de Hablar en Público"Tecnologico de MonterreyJan 2018 - Dec 2018 (1 year)
- Employee managment, evaluation and assesment - How to run an interview?ExpeditorsJan 2017 - Dec 2017 (1 year)
- ELS Universal English College, Sydney NSW, Australia, student abroad program.Tecnologico de MonterreyJan 2017 - Dec 2017 (1 year)
- Bachelor of Commerce - BCom, International Business/Trade/ CommerceTecnologico de MonterreyJan 2012 - Dec 2016 (5 years)
Projects (professional or personal)
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- Customs Regional DeploymentExpeditorsJun 2019 - Oct 2020 (1 year 5 months)- Regional deployment implementation in order to standarize and aline processes with CHQ across all our inland and border districts.