Al Diamond Business Analyst @ Longbridge Financial, LLC | IT Business Analysis

Business Data Analyst

Longbridge Financial

Apr 2023 - Aug 2025 (2 years 5 months)

Collaborated with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. Then translated these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. Was responsible in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness. Served as "thought leader" for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels

C

Business Data Analyst

Celink – Reverse Mortgage Servicing

Apr 2020 - Apr 2023 (3 years 1 month)

Managed complex software implementation projects across multiple business areas. Working with overseas software development groups to replace legacy systems incapable of meeting demand. Spearheaded effort to move clients from Data Mart to flat file ingestion which greatly reduced hardware overhead. Oversee development efforts encompassing SharePoint, AWS, SQLS and PostgreSQL technologies. Act as a liaison between line of business, development teams, third-party vendors, and multiple clients. Authored business and functional requirements documents. Worked as interim manager of Team for 6 months

Q

QA/QC Testing Lead Engineer

Jul 2014 - Mar 2020 (5 years 9 months)

Software test planning and execution, primarily functioning in an integration test capacity. Test banking software solution for release. Primarily responsible for instituting Selenium and Katalon Studio for automated regression testing to ensure reliability of software release. Responsibilities include test plans, test cases, test execution, test reports, opening and verifying work requests/bug reports. Updated and supplemented product documentation for User and Administrator manuals.

H

Records Management Consultant

Hart InterCivic

Feb 2006 - Jun 2007 (1 year 5 months)

Perform Business Process analysis for clients. Work with software developers to create customization to programs to meet client needs. Implement software and train Users. Assisted in creating training manuals, user and administrator guides. Authored hardware installation guide for Hart Professional Services division. Trained over 100 users on A2 and Anthem document management software. Achievements include: Lead program to enforce standardization in deployment procedures which lead to company wide program still in force today. Became Lead Consultant on New Orleans records imaging project after Katrina damaged existing records.

E

IT Director

Equipment Depot Inc. PON North America

Jul 2002 - Aug 2005 (3 years 2 months)

Responsible for all data and voice communications for nine Texas branches. Manage staff of four. Worked closely with Corporate Officers to roadmap company's IT needs for a 200 user Windows 2000 network. Networked with other PON IT managers sharing resources and expertise to better assist each other in achieving individual company IT goals Achievements include: Renegotiated contracts for telephone services saving over $15,000 annually. Established video network over IP eliminating revolving ISDN costs. Replaced frame relay network with a VPN solution. Upgraded network upgrade to Windows 2003 and implemented Terminal Services across all Branches enhancing remote access capabilities.

I

IT Director

Jul 2002 - Aug 2005 (3 years 2 months)

Responsible for all data and voice communications for nine Texas branches. Manage staff of four. Provided billing, budgeting and forecasting data to "C" level executives. Worked closely with Corporate Officers to roadmap company’s IT needs for a 200 user Windows 2000 network. Networked with other PON IT managers sharing resources and expertise to better assist each other in achieving individual company IT goals Achievements include: Renegotiated contracts for telephone services saving over $15,000 annually. Established video network over IP eliminating revolving ISDN costs. Replaced frame relay network with a VPN solution. Upgraded network upgrade to Windows 2003 and implemented Terminal Services across all Branches enhancing remote access

L

Field Application Engineer

LSI Logic American Megatrends Incorporated

Nov 2000 - Mar 2002 (1 year 5 months)

Work closely with AMI's customers to provide technical support during the pre and post design-in process, serving as liaison between the customer and AMI development engineering. Duties include answering technical questions, assisting with product selection and integration, resolving design-related issues, and participating in reviewing customer specifications in an effort to identify requirements for custom solutions. Provide customer design assistance through use of simulation/modeling tools in order to analyze system performance parameters. Communicate directly with customers to establish the detailed system level requirements for products in the concept and development phases. Assist client companies in qualifying hardware on Netware5.x

S

Food and Beverage Director Director of Catering Executive Chef

Sous-Chef

Jun 1983 - Dec 1998 (15 years 7 months)

Enjoyed a fifteen-year career in the Food and Beverage Industry that included twelve years of management. I successfully managed the food and beverage service for three country clubs, and two hotels and three privately owned restaurants. The titles I have held include

Al Diamond

About

Detail

Timeline

Résumé