Aldana Gómez

Client Care Coordinator

Lauth Investigations International Inc

Feb 2026 - Current (5 months)

As a Client Care Coordinator, I was responsible for ensuring exceptional client experiences and fostering long-term relationships. My role involved managing and utilizing CRM tools to maintain accurate client data and track interactions, streamlining client onboarding processes to ensure a smooth transition and early success. I actively worked towards achieving customer success goals and maintaining robust customer relationship management (CRM) by effectively addressing client needs and concerns. I skillfully handled objections, engaged in negotiation to achieve mutually beneficial outcomes, and employed consultative selling techniques to understand and meet client requirements. Additionally, I leveraged my experience in B2C sales, specific

Appointment Setter

SmartSetter

Nov 2024 - Jan 2026 (1 year 3 months)

Appointment setting for real estate companies.

Account Manager

SWAROVSKI

Oct 2024 - Jan 2025 (4 months)

As an Account Manager, I was responsible for overseeing account management and coordinating the operations of the companies' showrooms. My role involved client onboarding, ensuring a seamless transition for new customers, and implementing strategies for customer retention to foster long-term relationships. I also focused on customer success, working closely with clients to understand their needs and deliver tailored solutions. Additionally, I utilized my knowledge of software as a service (SaaS) to enhance showroom management processes, streamlining forms development and improving overall efficiency in client interactions.

Sales manager, trainer and supervisor.

Solvo

Jan 2022 - May 2024 (2 years 5 months)

As a Sales Manager, Trainer, and Supervisor, I was responsible for preparing new sales representatives by conducting comprehensive orientations covering product knowledge, sales processes, QA standards, and system knowledge. My role involved leading initiatives in lead generation, negotiation, and direct selling, ensuring that each team member was equipped with the skills necessary for success. Additionally, I utilized CRM tools to enhance account management and customer success strategies, while also implementing effective sales closing techniques and cold outreach methods. Although software as a service (SaaS) and forms development were identified as non-relevant skills, I leveraged my understanding of SaaS to enhance training materials a

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Billing/customer service agent

Tarjeta Naranja,

Nov 2018 - Jan 2022 (3 years 3 months)

⦁Inbound and outbound calls to the credit card debtors to try to arrange next payments. ⦁Contact

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Survey agent

ASA Services,

May 2015 - Jun 2015 (2 months)

⦁ Outbound calls to Americans citizens in order to find out their political beliefs due to the elections.

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Sales representative

Apr 2015 - May 2018 (3 years 2 months)

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