Alberto Montoya Flores

E

Sales agent

EMPIRE SHARED SERVICES

Jun 2023 - Oct 2023 (5 months)

Duties: Outbound cold calling to business owners who are dealing with merchant cash advances with daily or weekly payments, so they can transition into a more affordable payment structure, which is bi weekly in order to help the business to free up cash flow.

P

Sales agent

Premium Enterprises Inc.

Jul 2020 - Feb 2023 (2 years 8 months)

Duties: Outbound cold calling offering company services, pitching proper promotions according to customer's profile so they can finally make a deposit. Handle chats and tickets as well.

U

Dispatch Agent

Universal Logistics Holdings Inc.

Jun 2011 - Dec 2016 (5 years 7 months)

Duties: Outbound cold calling to Freight brokers in order to get the load they posted on www.truckstop.com. Then I must organize the pickups and drop-offs with the different parties such as drivers, warehouse employees, shippers, and brokers; in order to deliver the merchandise on time. Handle Inbound calls and emails as well.

E

Wagering Clerk and Line mover

Estaciones R.A, S.A.

Jul 2008 - Apr 2011 (2 years 10 months)

Duties: Inbound phone interaction, to explain wagering types and rules, including betting lines, odds, and all procedures on how to place the wager. As well in charge of moving and refreshing soccer betting lines so the customer would be able to check the line and place the wager. Grade all soccer games.

H

Dispatch Agent

HEWLETT PACKARD COLOMBIA LTDA

Jul 2006 - Jul 2008 (2 years 1 month)

Duties: Inbound and outbound technical computer-based support to arrange transportation of hardware parts and scheduling engineers to attend customers' sites. Managing dispatch aspects of onsite activities until their full completion while making sure that they meet the quality requirements and SLA.

Y

Fraud specialist and Processing agent

YouWager and BetOnSports

Jan 2017 - May 2020 (3 years 5 months)

B

Cashier & waiter

Boyero´s Restaurant.

Jul 2001 - Jul 2006 (5 years 1 month)

Duties: Manage cash and sales transactions in dining facilities, including promoting services, improving customer satisfaction answering inquiries, reporting to the restaurant's manager, and greeting customers.

Alberto Montoya Flores

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Alberto's behavioral traits
Alberto's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.