Alberto Eduardo Ramos De Sousa Senior Manager | Director | Technology Project

Presales Support Manager

PBS Group Limited

Mar 2025 - Current (1 year 3 months)

• Spearheaded technical demonstrations and proof-of-concept sessions, contributing to increase in deal closures. • Streamlined pre-sales workflows, reducing the sales cycle and improving efficiency. • Developed and maintained technical documentation and sales materials to enhance client engagement. • Acted as a key liaison among sales, engineering, and product teams to tailor solutions to customer needs. • Identified market trends and customer pain points, aiding in developing new revenue-boosting solutions.

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Country Manager PBS Panamá S.A

Jun 2024 - Mar 2025 (10 months)

• Expanded the company’s presence in the Panamanian market, significantly increasing local market share. • Led and developed the local team, fostering a high-performing culture aligned with global objectives. • Strengthened relationships with key clients and strategic partners, ensuring compliance with local regulations. • Managed operational and capital budgets (CAPEX/OPEX), optimizing resource allocation.

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Country Manager PBS Belize Ltd.

Jul 2023 - Apr 2024 (10 months)

• Designed and executed market development strategies in Belize, establishing key relationships with partners and clients. • Crafted customized commercial proposals, driving new customer acquisition. • Managed operational and capital budgets (CAPEX/OPEX), optimizing resource allocation.

Cybersecurity and NOC Manager

Red Optima SA

Oct 2016 - Jan 2023 (6 years 4 months)

• Led projects involving network design and cybersecurity audits for corporate clients, consistently exceeding expectations. • Managed high-performing technical teams, optimizing pre-sales and post-sales processes, increasing efficiency. • Implemented innovative solutions to mitigate technical risks and enhance project viability.

Senior Consultant Data Network

Telefonica Venezuela

May 2014 - Oct 2016 (2 years 6 months)

• Designed and optimized complex networks for corporate clients, boosting operational efficiency. • Evaluated and certified emerging technologies, ensuring successful integration into corporate networks. • Developed tools to reduce response times for resolving critical issues.

Leader in Management and Operational Support

Telefonica Venezuela

Oct 2010 - May 2014 (3 years 8 months)

Network Support Specialist

Itacca corp

Feb 2008 - Oct 2010 (2 years 9 months)

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Head of Support and Help Desk

MOVILMAX

Jan 2007 - Feb 2008 (1 year 2 months)

• Designed and implemented continuous improvement plans to manage major incidents for corporate clients. • Directed monitoring and technical support teams to ensure high levels of client satisfaction.

Alberto Eduardo Ramos De Sousa

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