A

Alberto Bueno

About

Detail

Antioquia, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 34% verified
  • Two Travel
    Senior Travel Concierge | Concierge Senior de Viajes verified_user Verified experience
    Two Travel
    Feb 2025 - Aug 2025 (7 months)
    • Construir relaciones sólidas con proveedores exclusivos para asegurar servicios premium.
  • O
    Operations Manager | Gerente de Operaciones verified_user Verified experience
    Operacion Willmm SAS
    Jul 2022 - May 2024 (1 year 11 months)
    • Liderar reclutamiento, capacitación y supervisión de personal, fomentando equipos motivados y de alto rendimiento.
  • I
    General Manager | Gerente General
    Inversiones Resoto SAS
    Oct 2021 - Apr 2022 (7 months)
    • Directed boutique hospitality operations and executed sales strategies to maximize occupancy. • Managed contracts, revenue targets, and guest engagement initiatives. • Strengthened client retention through personalized services aligned with brand standards.
  • C
    Assistant Property Manager | Asistente de Administración de Propiedades
    CCLA property management
    Jun 2020 - Oct 2021 (1 year 5 months)
    • Managed tenant and guest relations, lease agreements, and financial operations. • Conducted inspections, resolved maintenance issues, and maintained occupancy goals. • Coordinated with vendors and ensured compliance with regulations and property standards.
  • Selina
    Room Supervisor / Operations Manager | Supervisor de Habitaciones / Gerente de Operaciones
    Selina
    Aug 2017 - May 2020 (2 years 10 months)
    • Supervised front office and housekeeping operations across two high-traffic properties. • Introduced operational improvements that reduced labor hours and boosted guest satisfaction scores. • Led hiring, training, and daily management of front-line staff, ensuring adherence to brand standards. • Oversaw daily hotel operations across front office, housekeeping, and F&B outlets, ensuring seamless coordination. • Improved guest satisfaction scores by implementing proactive service protocols and swift issue resolution. • Managed budgets, forecasting, and operational cost controls, achieving significant efficiency gains. ◦ Supervisar operaciones de front office, housekeeping y A&B en dos propiedades de alto tráfico.
  • D
    Front Desk Agent / Night Auditor | Recepcionista / Auditor Nocturno
    Diez Medellín SAS
    Oct 2015 - Aug 2017 (1 year 11 months)
    • Delivered seamless guest check-in/out and night audit functions. • Responded to guest inquiries and coordinated concierge services. • Promoted local attractions and services to enhance overall guest experience.
Education verified_user 0% verified
  • c
    Diplomado
    cesde
    Jan 2012 - Jan 2014 (2 years 1 month)
  • c
    Hotel
    cesde
    Jan 2012 - Jan 2014 (2 years 1 month)
  • Universidad del Norte
    Advanced English
    Universidad del Norte
    Jan 2005 - Jan 2007 (2 years 1 month)
  • Universidad del Norte
    Inglés Avanzado
    Universidad del Norte
    Jan 2005 - Jan 2007 (2 years 1 month)
  • T
    Conversational English
    The Meyer Institute
    Jan 1998 - Jan 2000 (2 years 1 month)
  • S
    Seminario de Liderazgo
    Aug 2016 - Jan 2017 (6 months)
  • T
    Inglés Conversacional
    The Meyer Institute
    Jan 1998 - Jan 2000 (2 years 1 month)
  • L
    Leadership Seminar
    Aug 2016 - Jan 2017 (6 months)