Sr. Adviser / Director Customer Success, Operations and BDM.
Enpersona
Aug 2017 - Current (9 years 3 months)
As a Sr. Adviser / Director of Customer Success, Operations, and Business Development at Enpersona360, I directed and managed partnerships for all pre-sales, technical support, and training projects. My role involved building client loyalty to ensure long-term retention by effectively presenting product information, addressing customer issues, and assisting the sales team with upsells and renewals. I maintained current client relationships while identifying potential clients, establishing new business relationships through proactive outreach. I created streamlined processes that reduced costs and enhanced operational efficiency, resulting in significant savings and improved performance metrics. Additionally, I developed new operational area