ALBERTO ARROYO LONDOÑO

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S&P 500 USA COMPANIES VENDOR SERVICE ASSOCIATE

GARTNER Digital Market–

Jan 2023 - Oct 2023 (10 months)

• Establish relationships with CMO/ CTO of companies linked to the Software sector for different markets (Latam / Spain/ USA/ France and Belgium) ◦ Define together the best strategies to generate qualified web traffic for leading SaaS companies, lead acquisition through strategic models (PPC and PPL), in the different platforms managed by Gartner Digital Market (Capterra, GetApp, SoftwareAdvice). • Fulfillment of KPI'S (Active revenue 26 K=Monthly / average fulfillment: 125%) by closing sales for a client portfolio of more than 6,000 software developers. ◦ Launch of segmented e-mailing campaigns to target audiences in USA/ LATAM/ ES/ FR/ IT ensuring optimal open rate and reactivity to generate potential leads in affiliate marketing.

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BDR MARKET RESEARCH SPECIALIST LATAM & SOUTH EUROPE (ES/FR/PT)

Zinklar

Mar 2022 - Jan 2023 (11 months)

Agile market research platform with presence in more than 80 countries (SaaS solution): -Identification, qualification and prospecting of new leads through web tools (LinkedIn Sales Navigator, Lusha, Apollo). • Reach turnover indicators (40k Monthly= one annual subscription per month). [IMAGE] -Establish contact with C-Levels (CMO/ MARKETING DIRECTOR) from all types of (F&B / ENERGY/BANKING/ INSURANCE).

KEY ACCOUNT FRENCH INTERNAL SALES

Affinity Petcare

Jul 2020 - Mar 2022 (1 year 9 months)

• Opening of new accounts for the brand in the FR market. • Identification and maintenance of strategic accounts (in charge of the Maxi zoo supermarket chain (220 stores). • Budget control and after sales service: coordination in the shipping and invoicing process. Manage or escalate customer PQRS.

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ACCOUNT MANAGER & INSIDE SALES Barcelona

TripAdvisor & LaFourchette

May 2017 - Apr 2020 (3 years)

• Business developer of partnerships in Lafourchette and Tripadvisor restaurant and hotel solutions (B2B French market Paris, Marseille, Cannes and rest of France). • End to end sales cycle: new customer acquisition, prospecting, negotiation and sales closing (SEO & SEM positioning). • Fulfillment of qualitative and quantitative KPI'S related to customer acquisition and promotion based on a gamification model for customers.

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B2B CUSTOMER SERVICE & TECHNICAL SUPPORT FR/ES/BE/CH

TripAdvisor & LaFourchette

Feb 2014 - May 2017 (3 years 4 months)

• Collaborate with restaurants in reservation management, room plan management, customer database extraction for restaurants and hotels in different markets. • Multilingual management of customer calls and incidents via phone/e-mail/chat. • Compliance with customer satisfaction oriented indicators (Csat). • Provide technical support and customer care in changes of web content Lafourchette.com/ Eltenedor.es & Tripadvisor.

French Customer Service.

Amazon Web Services

• Order control and tracking with different carriers • Provide customer service by email, chat and phone for customers in the French market. -- Administrative processes, invoicing and operational coordination.

ALBERTO ARROYO LONDOÑO

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