A

Albert Albanez

About

Detail

California, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Client Success Manager
    Get Dandy (B2B SaaS SEO Optimization Platform)
    Sep 2024 - Current (2 years 2 months)
    • Boosted gross retention by 19% in 2 quarters through scalable onboarding programs and proactive churn mitigation strategies • Drove upsell opportunities by delivering customer value within 30 days and leading impactful executive business reviews • Accelerated client time-to-value by 20% by redesigning and leading the end-to-end onboarding process • Aligned client objectives with product capabilities to drive measurable success and increase NRR
  • A
    Senior Customer Success Manager
    Addressable (SaaS Direct
    Jun 2021 - Nov 2023 (2 years 6 months)
    • Managed a portfolio of 100+ SMB and mid-market clients, increasing client retention by 23% through proactive engagement and health scoring • Reduced churn by 25%, securing $200K+ in annual renewal revenue via customized success strategies. • Improved platform adoption by 30% through tailored onboarding journeys, driving a 15% increase in customer lifetime value
  • Zoom Casa
    Project Manager
    Zoom Casa
    Dec 2019 - Apr 2020 (5 months)
    • Directed 12 renovation projects from inception to completion, ensuring timeline and budget compliance • Built and maintained a network of 30+ contractors and vendors, optimizing project delivery and efficiency
  • Caesarstone
    Corporate Account Manager
    Caesarstone
    Jan 2017 - Dec 2019 (3 years)
    • Oversaw the IKEA Managed Program across nine stores, increasing regional customer satisfaction scores by 35% • Delivered in-store training programs to IKEA teams, improving product knowledge and service quality
  • B
    Case Manager
    Binder & Binder
    Nov 2014 - Dec 2016 (2 years 2 months)
    • Streamlined case management processes for disability claims, reducing resolution times by 20% • Liaised with government agencies to expedite claims processing and enhance client outcomes
Education verified_user 0% verified
  • University of California
    Bachelor's Degree-Sociology
    University of California
    Sep 2022 - Dec 2023 (1 year 4 months)