S
Santiago Giraldo
About
Detail
CRM Specialist
Bogota D.C., Colombia
Contact Santiago regarding:
work
Full-time jobs
Starting at
USD900/month
Résumé
Jobs
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Technical Support DirectorBravenJul 2023 - Mar 2026 (2 years 9 months)• Led technical support operations, ensuring high customer satisfaction.
• Became an expert in Go High Level CRM and Closebot.ai, specializing in building AI chatbots and implementation.
• Managed and assigned projects to the technical support team, ensuring timely completion and quality.
• Maintained direct communication with clients to resolve complex technical issues and gather feedback.
• Developed and implemented Standard Operating Procedures (SOPs) to streamline support processes.
• Trained new Tech Specialists and team members on product knowledge, CRM usage, and support protocols.
• Diseñó e implementó integracio- Appointment SetterBravenOct 2022 - Jul 2023 (10 months)• Conducted outbound calls with the primary goal of scheduling appointments for sales representatives.
• Managed and organized daily call logs and filled detailed reports on outreach activities and outcomes.
• Identified and qualified leads to ensure high-quality appointments.
• Utilized CRM systems to track interactions and manage client information effectively.
• Consistently met and exceeded daily and weekly appointment setting targets. - Road Emergency Line AssistantQualcommMay 2022 - Oct 2022 (6 months)• Provided comprehensive customer road assistance.
• Handled customer inquiries and emergencies via phone and email.
• Utilized SalesForce as the primary database for managing customer interactions and data.
• Managed sensitive client and company information with strict confidentiality.
• Performed duties in an on-site work environment. - TTechnical Support TrainerTeleperformance Colombia S.AJan 2021 - Jan 2022 (1 year 1 month)• Responsible for training and managing new hire specialists.
• Provided support to customers through phone and email.
• Managed sensitive client and company information.
• Used SalesForce as the main data platform for training and operations.
• Proficiently used various office tools.
• Performed duties in a remote work environment. - TCustomer Solutions SpecialistTeleperformance Colombia S.AJan 2021 - Jan 2022 (1 year 1 month)• Provided customer service and technical support.
• Addressed customer concerns via phone and email.
• Utilized SalesForce as the main database for tracking and resolving issues.
• Managed sensitive client and company information.
• Worked in both on-site and remote environments.
Education
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- THigh school diplomaTecnisistemas schoolDec 2017