S
Santiago Giraldo
About
Detail
CRM Specialist
Bogota D.C., Colombia
Contact Santiago regarding:
work
Full-time jobs
Starting at
USD900/month
Résumé
Jobs
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Technical Support DirectorBravenJul 2023 - Mar 2026 (2 years 9 months)• Led technical support operations, ensuring high customer satisfaction. • Became an expert in Go High Level CRM and Closebot.ai, specializing in building AI chatbots and implementation. • Managed and assigned projects to the technical support team, ensuring timely completion and quality. • Maintained direct communication with clients to resolve complex technical issues and gather feedback. • Developed and implemented Standard Operating Procedures (SOPs) to streamline support processes. • Trained new Tech Specialists and team members on product knowledge, CRM usage, and support protocols. • Diseñó e implementó integraciones mediante APIs para conectar plataformas, automatizar flujos de trabajo y sincronizar datos. • Realizó el onboarding y- Appointment SetterBravenOct 2022 - Jul 2023 (10 months)• Conducted outbound calls with the primary goal of scheduling appointments for sales representatives. • Managed and organized daily call logs and filled detailed reports on outreach activities and outcomes. • Identified and qualified leads to ensure high-quality appointments. • Utilized CRM systems to track interactions and manage client information effectively. • Consistently met and exceeded daily and weekly appointment setting targets.
- Road Emergency Line AssistantQualcommMay 2022 - Oct 2022 (6 months)• Provided comprehensive customer road assistance. • Handled customer inquiries and emergencies via phone and email. • Utilized SalesForce as the primary database for managing customer interactions and data. • Managed sensitive client and company information with strict confidentiality. • Performed duties in an on-site work environment.
- TTechnical Support TrainerTeleperformance Colombia S.AJan 2021 - Jan 2022 (1 year 1 month)• Responsible for training and managing new hire specialists. • Provided support to customers through phone and email. • Managed sensitive client and company information. • Used SalesForce as the main data platform for training and operations. • Proficiently used various office tools. • Performed duties in a remote work environment.
- TCustomer Solutions SpecialistTeleperformance Colombia S.AJan 2021 - Jan 2022 (1 year 1 month)• Provided customer service and technical support. • Addressed customer concerns via phone and email. • Utilized SalesForce as the main database for tracking and resolving issues. • Managed sensitive client and company information. • Worked in both on-site and remote environments.
Education
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- THigh school diplomaTecnisistemas schoolDec 2017