Alan Rodriguez

Fire Inspector

Sarasota County Government

Mar 2025 - Oct 2025 (8 months)

Ensured compliance with all applicable state and federal regulations related to hazardous materials storage and use. Analyzed data collected during inspections to identify trends that could lead to increased risk levels. Provided instruction to building occupants on proper evacuation procedures in the event of an emergency. Prepared reports summarizing findings from fire safety inspections, code violations, and recommendations for corrective action. Maintained accurate records of inspection results, code violations, test results, and other relevant data for review by regulatory authorities.

Offline Customer Support

Spectrum

Jan 2025 - Current (1 year 6 months)

Processed customer orders accurately and efficiently. Maintained data entry accuracy when entering customer information into the database system. Prepared detailed post-call reports summarizing key points discussed during each interaction with a client. Enforced policies regarding refunds, exchanges, warranties, product recalls as needed. Collaborated with cross-functional teams such as sales representatives and technical support staff to ensure quality service delivery. Developed comprehensive knowledge of company's products and services to provide accurate information to customers. Utilized problem-solving techniques to investigate and resolve complex customer issues.

Sales Development Representative

HighKey Agency

Jun 2023 - Sep 2023 (4 months)

Performed targeted outbound calling to prospect sales opportunities. Leveraged CRM to track and forecast activities. Utilized CRM system to track customer interactions, analyze trends, and generate reports. Prospected potential customers through cold calling, emailing, and social media outreach. Implemented creative strategies to overcome objections and secure new business deals. Personalized conversation with prospects to earn trust and attention. Generated leads through social channels, emailing, and cold-calling. Maintained accurate records in CRM of outcomes of calls, conversations and follow-up steps. Developed strong relationships with clients to grow business networks.

Stocker

Walmart

Sep 2020 - Jun 2021 (10 months)

Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards. Provided assistance to customers with locating items. Maintained a clean and orderly work environment. Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store. Performed basic maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures. Developed strong customer service skills while assisting customers in locating items throughout the store. Sorted pallets and containers and transported items to sales floor for stocking. Complied with all company policies and procedures. Maintained accurate inventory records and organized stockroom shelves to ensure efficient

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