A
Alan Denney
About
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California, United States
Résumé
Jobs
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- IMember of Technical Staff, Software DevelopmentInformix Software, Inc.• Developed and implemented new features, improvements, defect fixes, and portability enhancements for the Informix Tools Suite (I-4GL, I-SQL, ESQL/C, etc.), reflecting strong technical support and software engineering skills. • Engineered a robust solution to a critical regression issue by designing a versatile library that enabled seamless execution of 4GL programs, demonstrating advanced debugging and troubleshooting capabilities. • Tailored Informix Tools products for a wide range of UNIX platforms, collaborating with cross-functional teams to ensure optimal performance and address diverse technical issues.
- IAdvanced Technical Support Engineer, Bug Committee ChairmanInformix Software, Inc.In my initial role as Advanced (Tier 3) Support Engineer at Informix Software, I drove significant improvements in Technical Support, customer success, and defect tracking and resolution. • Developed strong cross-functional collaboration skills while leading the Bug Committee, bridging gaps between teams. • Enhanced customer satisfaction by negotiating swift and effective software defect responses, including authoring workarounds. • Gained in-depth knowledge of Informix Tools and database servers, contributing to my technical expertise in the field. • Mentored fellow Support Engineers, many of whom were in their first technical roles out of college. • Managed Porting Platform Lab of over a dozen mini- and microcomputers, providing tech
IBM OS Mainframe Computer OperatorLockheed Martin• Operated IBM OS/MVS computers in Business Computing Services, interleaving Production Jobs for optimal throughput and troubleshooting issues independently. • Diagnosed and resolved hardware and media problems to ensure seamless operations. • Appointed PCC Coordinator, collaborating with designated Lead Programmers to triage and correct malfunctioning Production Jobs promptly.- EFounder & OperatorExtra Innings Tickets• Established a ticket sales and customer support business from scratch, integrating in-person sales, season ticket partnerships, online direct sales, and marketplace channels to address diverse customer needs. • Achieved recognition as a StubHub LargeSeller and TopSeller with Last-Minute Services privileges, ensuring high-quality service in a competitive market. • Managed over 3,500 eBay transactions with 100% positive feedback, driving peak annual revenues exceeding $460,000 while maintaining superior customer service standards.
- Production Control Center CoordinatorLockheed Martin• Coordinated the triage and diagnosis of Production Job failures, ensuring minimal disruption to workflow. • Collaborated with Lead Programmers to implement effective solutions, including reruns and customizing JCL as needed. • Leveraged Computer Operator expertise to identify and work around hardware and media problems, preventing costly reruns.
- ILead Software Development Engineer, Enterprise Technology CenterInformix Software, Inc.• Led the investigative development and prototyping of features and enhancements (such as Informix-4GL/RF, an I-4GL implementation for handheld retail devices) requested by critical customers • Expanded on those prototype custom hardware/software solutions in order to fold those enhancements into mainstream product lines, providing for broad implementation across multiple platforms.
- Software Development Engineer, Technical CoordinatorLockheed Martin• Led development of Shop Order Control systems in COBOL and Assembly languages in an IBM OS/MVS Mainframe environment. Mentored peers in improving practices and hardening Production Jobs against both hardware problems and operator errors. • Named organizational Technical Coordinator by management, negotiating technical needs with Computer Operations and Systems Engineering. Leveraged my background in and knowledge of Operations to modernize Production Job methods. • Served on-call duty 24/7 for Production Job problem triage and revisions, ensuring seamless operations. • Took over all JCL management for entire project team, using TSO to syntax-check changes and facilitate placement of PCC/operator instructions as comments.
- IConsultant, Member of Professional Services StaffInformix Software, Inc.I played a pivotal role in delivering exceptional consulting services and onsite support at Informix Software, resulting in enhanced customer experiences: • On-site Consulting for critical customers with urgent needs, including on-site and remote diagnosis, custom product builds, performance tuning, and user education. • In-house technical resource for worldwide Professional Services staff in the field and liaison between Professional Services, Technical Support, and R&D. Mentored fellow Consultants and System Engineers (pre-sales Technical Support). • Special Projects development and support for custom hardware/software solutions (such as Informix-4GL/RF, an I-4GL implementation for handheld retail devices communicating over spread-spec
- IEscalation and Resolution Specialist, Product DevelopmentInformix Software, Inc.• Conducted front-line triage and diagnosis of Informix Dynamic Server issues, enhancing product reliability. Created and shipped custom product builds as necessary. Isolated platform problems and forwarded diagnoses and fixes to platform vendors. • Developed test cases and portable code to isolate and demonstrate problem behaviors, improving troubleshooting efficiency. • Represented the Product Development team on the Bug Committee, facilitating negotiation between Product Development, Marketing, and Support teams. • Authored and reviewed content for product manuals, release notes, and quarterly Informix Tech Notes publications.
Education
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- Associate of Arts (AA)De Anza College
- CBachelor of Science (BS)California State University