Alaidah Macadadaya

Alaidah Macadadaya

About

Detail

Virtual Assistant, Administrative Assistant, Social Media Manager, Graphic Designer, Tax Preparer, Customer Service, Technical Support
Metro Manila, Philippines
Contact Alaidah regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD7/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Omni Interactions
    1
    Tax Preparer
    Omni Interactions, 1800 ACCOUNTANT
    Jan 2025 - Jul 2025 (7 months)
    I prepared and reviewed individual and business tax returns, including Forms 1040, 1065, and 1120S, conducted inbound and outbound client calls to gather information, provide updates, and clarify discrepancies, ensured accurate and timely filing of federal tax returns in compliance with IRS regulations, and collaborated remotely with cross-functional teams to manage workloads and meet deadlines efficiently.
  • Bath and Body Works
    Agents Only
    CUSTOMER SERVICE REPRESENTATIVE
    Bath and Body Works, Agents Only
    Oct 2024 - Jan 2025 (4 months)
    I utilized Zendesk to create and manage support tickets, document customer concerns, track issue resolutions, and review case histories for accuracy and continuity. I handled common customer service issues such as damaged or missing products, undelivered orders, and app-related problems like password resets. I also assisted customers in placing orders, resolving order-related issues, and providing detailed product information while maintaining professionalism and ensuring customer satisfaction in compliance with company policies and procedures.
  • S
    SOCIAL MEDIA MANAGER & ADMINISTRATIVE ASSISTANT
    Streetparty Events (Goodthings) – Cosraves
    Aug 2024 - Sep 2025 (1 year 2 months)
    I managed eight (8) Facebook and Instagram pages, overseeing ad campaigns and posting flyers, videos, and promotional content to increase event visibility and attract new customers. I monitored and optimized ad performance by adjusting daily budgets to maximize reach and ROI, handled applicant inquiries by distributing assessments and application forms, and collected customer song requests during live events to coordinate directly with DJs for an enhanced experience. I also responded to customer inquiries, engaged with followers, and provided ticket links across multiple social media pages. In addition, I conducted data entry and online research to identify event venues across major cities, compiling detailed venue lists to support strategi
  • W
    N
    CUSTOMER SERVICE & DEBT COLLECTOR
    Westlake Financial Services, Nowcom Global Services
    Feb 2024 - Aug 2024 (7 months)
    I assisted customers with various inquiries, issues, and concerns, which involved handling complaints, troubleshooting problems, providing information, and offering effective solutions to ensure customer satisfaction. I kept accurate records of customer interactions, transactions, and resolutions to maintain a clear understanding of customer history and service effectiveness. I made outbound calls to collect overdue payments while ensuring timely resolution and maintaining positive customer relationships. I also provided comprehensive support for car loans, including payment processing, contract management, refunds, insurance, title issues, and repossession matters. Additionally, I assisted customers with money movement processes for debit
  • Intuit QuickBooks
    Concentrix
    TECHNICAL SUPPORT & SAVES RETENTION
    Intuit QuickBooks, Concentrix
    Mar 2023 - Feb 2024 (1 year)
    I provided comprehensive support for Intuit software, including QuickBooks Enterprise and QuickBooks Online, expertly navigating and troubleshooting technical issues to deliver solutions tailored to customer needs. I specialized in upselling additional QuickBooks products and services to help improve customers’ business operations, utilized strategic recommendations and offered discounts to retain clients and prevent subscription cancellations, and consistently demonstrated empathy in every interaction to ensure a positive customer experience and strengthen loyalty.
  • DoorDash
    Alorica
    CUSTOMER SERVICE & FRAUD OPERATION SPECIALIST
    DoorDash, Alorica
    Aug 2022 - Mar 2023 (8 months)
    I initially trained and worked in customer support, managing delivery and food-related concerns to ensure customer satisfaction. I handled a wide range of customer inquiries, including issues such as cold food, food contamination (e.g., hair in food), late or undelivered orders, unpleasant smell or taste, and spilled or damaged items. I processed refunds and compensation requests for affected customers, ensuring timely resolution and maintaining high service standards. I also made proactive outbound calls to update customers about order statuses and delays, keeping them informed and engaged throughout the delivery process. Later, I transitioned to a specialized role as a Fraud Specialist, where I investigated potential fraudulent activities
Education verified_user 0% verified
  • Jose Rizal University
    K-12 Senior High School
    Jose Rizal University
    May 2019 - Aug 2020 (1 year 4 months)
    I completed my K-12 Senior High School under the STEM strand at Jose Rizal University, originally pursuing a path toward nursing. However, when I entered college, I shifted my focus to BS Accountancy to explore my interest in business and finance. Due to financial constraints, I was unable to finish my college degree, but the experience strengthened my adaptability, determination, and passion for continuous learning.