AKSHIT TIWARI

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Co-Founder and COO

BlueStrings Studios Pvt. Ltd.

Jun 2024 - Current (2 years 2 months)

Spearhead daily operations across production, marketing, finance, and artist relations to ensure smooth and efficient studio performance. Collaborated with music producers, engineers, and artists to streamline project timelines and enhance production quality.

Customer Success Engineer (MacOS & MDM)

JumpCloud

Jul 2023 - Jun 2024 (1 year)

Provided Tier 1 technical support for JumpCloud's cloud-based directory platform, assisting IT administrators with user identity, device management, and SSO/MFA configurations. Diagnosed and resolved complex issues related to authentication protocols (LDAP, SAML, RADIUS), system integrations, and cross-platform OS environments (Windows, macOS, Linux). Collaborated with Product and Engineering teams to escalate bugs, provide feedback, and improve platform reliability and user experience. Utilized tools like Zendesk, Jira, and Confluence to manage support tickets, document solutions, and contribute to knowledge base articles. Delivered high-quality customer support via email, chat, and video calls, consistently maintaining CSAT scores above 9

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IT Analyst

A.T Kearney

Feb 2023 - Jul 2023 (6 months)

Provided end-to-end IT support for global consulting teams, ensuring seamless operation of hardware, software, network connectivity, and collaboration tools in a high-pressure, client-facing environment. Managed system deployments, software rollouts, and updates across regional offices, supporting Windows, macOS, and mobile platforms. Monitored and maintained IT infrastructure, proactively identifying and resolving system performance issues and user incidents via ServiceNow. Coordinated with global IT teams and external vendors to support enterprise tools including Microsoft 365, Cisco Webex, and VPN technologies. Additionally, utilized SQL and Python for troubleshooting data-related issues and automating tasks for internal reporting or cli

System Engineer

Tata Consultancy Services (TCS)

Oct 2020 - Feb 2023 (2 years 5 months)

As a System Engineer, I built linkages with ITIL functions, particularly focusing on Incident Management, Change Management, Availability Management, and Problem Management. I coordinated with all domain owners to provide the required reports, ensuring seamless communication and collaboration. My responsibilities included basic level network troubleshooting, managing the Azure admin platform, and utilizing data recovery tools like McAfee. Additionally, I managed user accounts, services, patching, and troubleshooting across both Windows and Linux systems, which were core aspects of my role. My title reflects my involvement in planning, implementing, and maintaining system configurations to ensure performance, reliability, and security. I reg

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