Akosua Asantewaa Owusu
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Customer Success II Business Development
Accra, Greater Accra Region, Ghana
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Résumé
Jobs
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- EQuality AnalystExcess TelecomJan 2023 - Current (2 years 6 months)I establish, ensure, and promote adherence to internal policies and procedures. I identify trends and measure team and individual contributor levels. I audit multi-channel communication lines, and create, and implement quality standards. Additionally, I ensure that support representatives' timesheets are accurately submitted for billing and payment.
Business Development RepresentativeNimdzi InsightsOct 2022 - Current (2 years 9 months)- ECustomer & Tech Support Analyst public Remote experienceExcess TelecomMay 2022 - Jan 2023 (9 months)- I handled all inquiries requiring investigation, troubleshooting, and problem-solving efficiently and professionally to provide a resolution within 24 hours. I liaised cross-functionally with other teams to ensure clients' needs were met and exceeded.
- EOperational Due Diligence Analyst verified_user Verified experienceEDC Investments LimitedJun 2019 - Jul 2020 (1 year 2 months)- I reviewed and processed onboarding documents for corporate clients and conducted AML/KYC due diligence analysis. - I worked cross-functionally with our Marketing team to promote our product and service offerings
- ECustomer Experience Specialist & Account Manager verified_user Verified experienceEDC Investments LimitedAug 2016 - May 2019 (2 years 10 months)- The successful distribution and execution of GHS 11.5m for MTN Ghana’s Initial Public Offering in 2018. - Assisting clients with financial knowledge and expertise to construct personalized plans to help them achieve financial goals - I provided B2C support which included but was not limited to, conducting due diligence on mandates, sales, investment advisory and account management - I also interacted with individual and institutional clients to ensure the quality of trade settlements
- TGraduate teaching assistantTemple Christian CollegeSep 2015 - Aug 2016 (1 year)
- Student brand ambassador - VolunteerVodafoneSep 2014 - May 2015 (9 months)
- Intern, market insightsVodafoneJun 2014 - Aug 2014 (3 months)- I updated Competitor Intelligence reports encouraging the implementation of decisions - I derived and presented revenue updates to drive business growth
- VP of human resources - VolunteerEnactusSep 2013 - May 2014 (9 months)
- Campus ambassador - VolunteerUnileverJan 2013 - May 2014 (1 year 5 months)
Education
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- BA, Economics and French verified_user Verified experienceKwame Nkrumah' University of Science and TechnologySep 2011 - Oct 2015 (4 years 2 months)
Projects
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- NNimdzi Insights verified_user Verified experienceIdentified and engaged with potential clients in the localization and language services industry. Through proactive outreach via email, LinkedIn, phone calls, and social media, I initiated connections with prospects, introducing them to Nimdzi's services and solutions. I contributed to the execution of targeted campaigns and messaging to effectively convey Nimdzi's value proposition, established valuable connections in the industry, and handed over 10+ deals to Growth Consultants.
Awards
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- Team Lead, Teach All (April 2020 - September 2020)TEACH.orgMay 2020 - Sep 2020 (5 months)
- PNational Youth TreasurerPresbyterian Church of GhanaJan 2019 - Current (6 years 6 months)
- EBest TeamEDC Investments LimitedJan 2016 - Dec 2016 (1 year)
- GGlobal Management Challenge (2013), Third PlaceJan 2013 - Dec 2013 (1 year)
- FFirst Edition of the Unilever Ideatrophy, Regional Champion and finalist (2013)Jan 2013 - Dec 2013 (1 year)
- UCampus Brand AmbassadorUnilever GhanaJan 2012 - Dec 2013 (2 years)
- ELeadership Service AwardEnactus KNUSTJan 2012 - Dec 2012 (1 year)