Aketzali Salgado Arevalo

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Implementation Specialist Shift4

CDMX

Oct 2025 - Apr 2026 (7 months)

Work on the implementation of merchant success side. The main focus is getting new clients in the USA (restaurants, hotels, retailers, etc.) fully ready before their system officially "goes live." Activities: • Account & system setup - Creating and configuring the merchant's payment processing account, terminals, POS software, online ordering, kitchen displays, etc. • Programming the menu Moving menu items, pricing, employee data, loyalty programs,. • Client/staff training – Conducting training sessions ( virtual) for managers and employees on how to use the new system. • Troubleshooting & issue resolution - Fixing last-minute problems with integrations, connectivity, or configuration so the launch goes smoothly. • Documentation - Keeping d

Bilingual Tech support agent

HotSauce Technologies

Jan 2022 - Sep 2025 (3 years 9 months)

Ciudad de México • Help customers via phone, email throughout the USA with Hardware and Software problems related to their POS. • Create accounts. • Reset passwords. • Install POS software. • Edit or add menu items on their system. • Troubleshoot printers, POS, credit card machines, Caller Id, KDS. • Install credit card machines, printers, Caller Ids, KDS. • Troubleshoot network issues. • Train new hires. • Train merchants to use the software properly. • Create work orders for equipment replacement. • Manage cancellations of closed accounts.

Bilingual Data Analyst

Volga Partners

Jan 2021 - Jan 2022 (1 year 1 month)

• Analyze data in both English and Spanish to improve the internet search engine. • Judge images depending on the guidelines to improve the SEO. • Judge videos depending on the guidelines to improve the SEO. • Translation of documents from English to Spanish and vice versa.

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Bilingual telephone agent

Dental assistant Melise Co.

Jan 2021 - Dec 2021 (1 year)

• Schedule appointments from patients in the USA. • Provide information about procedures. • Make payments through the phone. • Contact persons who were interested in our services.

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Bilingual telephone agent

Atento Company

Jan 2020 - Dec 2020 (1 year)

• Take orders by phone from customers in the United States. • Provide information about products we offered. • Upselling products. • Make payments via phone.

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Bilingual receptionist

Raber Industries

Jan 2017 - Jan 2019 (2 years 1 month)

• Book flights, hotels, car reservations, etc. • Receive customers. • Make quotes. • Payment of payroll to employees. • Management of the business account. • Payments to suppliers and providers. • Dispatch stationery and other company supplies.

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Bilingual Secretary

Disfan company

Jan 2015 - Jan 2017 (2 years 1 month)

• Create invoices • Quotes • Billing • Take orders via phone or email.

Aketzali Salgado Arevalo

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