Ajeet Singh
About
Detail
Bengaluru, Karnataka, India
Contact Ajeet regarding:
Flexible work
Starting at
USD10/hour
Résumé
Jobs
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- AProject ManagerAvon Quality ManagementFeb 2022 - Dec 2024 (2 years 11 months)• Spearheaded end-to-end project management, including scheduling, budgeting, and resource allocation.
• Analyzed and strategized business goals, ensuring alignment with deadlines and budget constraints.
• Directed team management, fostering efficient communication and collaboration.
• Handled, prioritized, and successfully closed multiple projects for Fortune 500 companies such as Coca Cola India & Middle East, World Food Programme, Oxford, Streck, and Innophos, to name a few.
• Enhanced customer success by ensuring project deliverables aligned with client needs and expectations, resulting in repeat business and long-term partnerships.
• Implemented proactive problem-solving strategies that reduced projec 
Senior Product AssociateHikeJan 2021 - Aug 2021 (8 months)• Part of the Customer Intelligence Team
• Intelligent insights, Product feedback delivered to teams for enhancing product performance.
• Keeping the product as bug-free as possible by being on top of user feedback
• Hiring talent for customer intelligence on-site- Outsourcing ManagerHikeJun 2017 - Jan 2021 (3 years 8 months)• Worked as the Outsourcing Lead for our offsite unit partnering with Tech Mahindra
• Responsibilites included but not limited to hiring, managing finances, reporting, training & support.
• Manage team performance and responsible for the overall development of the team - Associate Customer ExperienceHikeApr 2017 - Jan 2021 (3 years 10 months)• Delivering a lasting customer experience.
• To ensure the communication between the product and the end user is always smooth and any blocks in achieving that are handled with utmost professional excellence.
• Making it easier for the teams to read data so the efficiency with which we generate more powerful customer experience across channels develops strenuously.
• Allied with the recruiting team to make sure only the best are picked to work with us.
• Created the customer experience hiring loop to make the process easier and faster. - Customer Experience AssociateHikeApr 2017 - Aug 2021 (4 years 5 months)• Maintained and regularly updated data & insights from an array of feedback channels
• Keeping the user at the center of all we do.
• Exceeded quantitative metrics on Customer Satisfaction.
• Delivering quality customer service with relentless focus on First Contact Resolution.
• Actively worked to display a courteous and empathetic attitude to customers - Content AssociateZomatoOct 2015 - Mar 2017 (1 year 6 months)• Worked on Zomato US & Canada post acquistion of Urban Spoon to remove user-fed data and replace with updated, error-free information
• Source data from restaurants directly, websites, social media pages to give the end user and accurate & seamless experience - BExecutive Customer SupportBarclays Shared ServicesAug 2011 - Oct 2015 (4 years 3 months)• Helping users with credit card queries via phone and email
• Focus on delivering quality resolutions in fastest time possible to make the users feel empowered & heard
• Keeping the customer at the center of all we did.
Education
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- Bachelor of Arts (B.A, English Language and Literature/LettersSikkim Manipal University Distance EducationJan 2011 - Jan 2017 (6 years 1 month)
Projects (professional or personal)
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- TTech Mahindra - Outsourcing setup and ManagementJun 2017 - Current (9 years 5 months)Set up a team at Tech Mahindra to outsource customer service segment out. I have been managing the team that is now much smaller but started out with 90 people. Hiring, fund approvals, team management are all prominent fragments on my overall resume.
- TTech MahindraApr 2017 - Current (9 years 7 months)Set up a team at Tech Mahindra to outsource customer service segment out. I have been managing the team that is now much smaller but started out with 90 people. Hiring, fund approvals, team management are all prominent fragments on my overall resume.