Aixa Petella

Aixa Petella

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Customer Success Manager
Argentina

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Résumé


Jobs verified_user 0% verified
  • Shopee
    Senior Associate
    Shopee
    Feb 2022 - Sep 2022 (8 months)
    - In charge of workflow and process improvements in line with Company's values also ensuring customers journey is at its finest. - Liaison between CS and other internal areas as a consultant for anything CX related. - BPO's KPI's control and management in order to reach Company targets. - BPO's point of contact for anything pertaining to business strategy. - Interactions with different internal business areas in order to improve product, thus improving customer experience overall. - Establish governance with business stakeholders and external vendors to maintain alignment and collaboration. - Establish governance of internal areas to ensure support to CS teams as needed. - Team management including headcount planning, objectives and perf
  • Axa Assistance Argentina S.A
    Operations coordinator
    Axa Assistance Argentina S.A
    Jul 2020 - Current (4 years 11 months)
    - Assistance and Concierge teams coordinator. - Responsible for update and optimization of CRM and other corporate tools. - Point of contact between company and important clients. - In charge of over 50 people. - Large loss controller. - Fraud detection controller.
  • Axa Assistance Argentina S.A
    Corporate Trainer
    Axa Assistance Argentina S.A
    May 2018 - Jul 2020 (2 years 3 months)
    - Responsible for the training and onboardings of new hires for the Operations Department. - Responsible for the up-trainings and coaching of existing staff. - Operational Quality Monitoring. - Development and improvement of procedures and business strategies.
  • Axa Assistance Argentina S.A
    Operator
    Axa Assistance Argentina S.A
    Jun 2017 - May 2018 (1 year)
    - Coordination of medical cases for clients while abroad. - Tracking of missing luggage. - Coordination of inpatient cases of clients while abroad. - Management of complex and large loss cases.
  • H
    General Manager
    Hawai'i Island Inn
    Feb 2014 - Sep 2016 (2 years 8 months)
    - Management of the entire operation. - Reservations. - Accounting. - Marketing. - Guest relations.
  • ASSIST CARD
    Head of reimbursements and bill claims department
    ASSIST CARD
    Sep 2012 - Feb 2014 (1 year 6 months)
    - Head of the entire operation - Development of new procedures and business strategies. - Development and application of completely paperless procedure and the virtual platform through the corporate website. - In charge of 50+ people. - Optimization of processes (from 3 months to 48 hrs)
  • ASSIST CARD
    Internal processes QA analyst
    ASSIST CARD
    Nov 2011 - Sep 2012 (11 months)
    - Medical Assistance cases analyst. - Reporting of operational errors. - Implementation of individual and mass Group coachings. - Legal, malpractice and large loss Claims management.
  • ASSIST CARD
    Senior sales coordinator
    ASSIST CARD
    Nov 2009 - Nov 2011 (2 years 1 month)
    - Sales Help Desk representative for the company opening the US Travel Insurance Market. - Provided assistance to other company Centrals in the handling of cases of US passengers in need of medical assistance (medical, luggage, legal, etc.)
  • B
    Executive chef assistant
    BORGATA HOTEL, CASINO & SPA
    Dec 2006 - Mar 2007 (4 months)
    - In charge of the interviewing process for the opening of the VIP Tower. - Worked in scheduling the interviews and as an interpreter for the Spanish-speaking applicants. Work and travel program. - Hired as a line cook, worked in the Banquets kitchen for 3 weeks - Recruited by the Executive Chef.
  • T
    Tech Support Analyst
    Teletech
    Jun 2005 - Feb 2006 (9 months)
    - Kodak Digital Kiosks tech support for the United States and Puerto Rico.
Education verified_user 0% verified
  • Universidad Maimónides
    BA Tourism and Hotel Management
    Universidad Maimónides
    Jan 2005 - Jan 2010 (5 years 1 month)
  • I
    Bachiller en Comunicaciones Aplicadas
    Instituto Euskal - Echea
    Jan 2000 - Dec 2004 (5 years)