Customer Service Representative (Chat & Portal)
Aetna CVS Health
Jan 2020 - Jan 2023 (3 years 1 month)
• Responded to members' questions regarding coverage, billing, and claims via secure web chat • Educated members on their plan benefits, provider networks, and prior authorization needs • Navigated multiple claim and CRM platforms to provide timely resolutions • Consistently met quality, accuracy, and satisfaction benchmarks