Travel Associate
IGT Solutions Inc.
Dec 2019 - Dec 2022 (3 years 1 month)
Handle inbound customer calls from airline/travel customers (or associated travel clients) to respond to queries and service-requests. Make outbound calls when required (for example, to clarify issues, follow up with passengers/clients) and work with travel applications or partner systems. Process customer requests in accordance with defined guidelines and quality/compliance standards (changes, cancellations, bookings). Adapt to changing process updates, maintain awareness of service or product changes in the travel domain. Use software systems (airline GDS/CRS, travel booking/reservation systems) and manage database entries, documentation and logs related to travel transactions.