ainul hawwa

Video Client Service Analyst

Nasstar

Mar 2024 - Current (2 years 3 months)

• Excellent customer service and effective communication resulting in customer satisfaction for SAP, SHELL customers • Ensuring conferences, events, MTR room for Testing are scheduled accurately • Effective management of tickets, ensuring customers are receiving regular updates for both incidents and requests • Maintaining data integrity in all relevant databases including CMDB • To answer calls from clients, ensuring a professional manner is maintained throughout and remaining calm under pressure. Also to achieve set call handling targets. • Liaise closely with the Video Support team and Technical team, advising promptly of any changes to the Event/Test schedules and requests tasks that need to be progressed • Owning Request tickets

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Customer Service Specialist

TSC Service Corporation

Feb 2023 - Feb 2024 (1 year 1 month)

• Effectively manage multiple projects while rapidly assimilating new processes and ideas, showcasing adaptability and a swift learning curve in a dynamic, small-company environment. • Lead a project focused on Temperature Solution Services (TSS) for medical industry clients, including Research Associates and Doctors. • Demonstrate exceptional problem-solving skills and accountability by effectively addressing and resolving any issues that arise during the project, often in real-time. • Build sustainable relationships of trust between clients and customers. • Successfully utilize a broad range of talents and knowledge to meet project requirements, ensuring effective project execution and client satisfaction. • Handle 6 different p

Assistant Customer Experience Specialist

TDCX

Sep 2020 - Dec 2022 (2 years 4 months)

• Resolve product (Riot game) issues by clarifying the customer's complaint. • Provide first-line technical support via phone and electronic channels, ensuring prompt and effective resolution of technical issues to maintain high levels of customer satisfaction. • Analyze and diagnose technical complications for customers, identifying root causes and implementing appropriate resolutions, ranging from straightforward to complex technical issues. • Ensure proper escalation procedures are followed and detailed ticket documentation is maintained, facilitating seamless communication and resolution tracking for all support queries. • Maintain a high standard of customer service for all support queries, adhering to service management p

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Admin

Selaba Associates SDN BHD

Dec 2019 - Jun 2020 (7 months)

• Handled daily administrative activities such aspreparing internal memorandum, notices and announcement. • Maintained company email on daily basis to ensureall mail replied on or before company client charter. • Handled company assets management & inventoryrecord keeping. • Maintaining payroll activities for all employees. • Any other ad-hoc task.

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Marketing Executive

United Business Media

Jun 2019 - Oct 2019 (5 months)

Liaise with clients to identify their needs and to ensure customers satisfaction. Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities. Collaborate with managers in preparing budgets and monitoring expenses. Manage campaigns on social media. Organize facilities and details such as décor, entertainment, invitee list, special guest, promotional material etc. Propose ideas to improve event quality. Proactively handle any arising issues and troubleshoot any emerging problems on event day. Conduct pre-and post-event evaluations and reports on outcomes.

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