A

Ailson Fabiano Lucio

About

Detail

Brazil
Contact Ailson regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Believe
    Customer Care Consultant
    Believe
    Jan 2022 - Jun 2022 (6 months)
    Solve Artists & Labels operational issues on artistic content, reporting, management of copyright in compliance with our - SLAs and top quality communication Maintain high customer satisfaction Contribute to the Support knowledge bases to improve the autonomy of our clients Maintain a regular and close communication with Sales teams Interact with Believe back office teams: Finance, Content, Product, Contracts & Rights
  • JobLeads
    Senior Customer Interaction Specialist
    JobLeads
    Nov 2019 - Oct 2023 (4 years)
    1st level Customer Service replying to English and Portuguese tickets. Attending to feedbacks on Trustpilot and reviewing the data. 2nd Level Customer Service: refunds, discounts, cancellation, backoffice and supporting 1st level agents
  • Appen
    online content evaluator
    Appen
    Aug 2018 - Dec 2020 (2 years 5 months)
    Review and rate web content using a web application to support the measurement of search data relevance.
  • M
    Customer Service Agent
    Majestic Auto Parts
    Apr 2018 - Jan 2019 (10 months)
    Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution using Zendesk.
    • Prepare product or service reports by collecting and analyzing customer information
    • Manage large amounts of incoming calls, emails and on-line chats from 3 market places eBay, Amazon and Website.
    • Keep records of customer interactions, process customer accounts in the CMS
    • Reach out to customers and verify account information as required
    • Assist with placement of orders, refunds, or exchanges
    • Advise on company information
    • Inform customer of deals and promotions
    • Work with customer service manager t
  • Global Voices
    Translator EN-PT
    Global Voices
    Mar 2017 - Jul 2018 (1 year 5 months)
  • É
    English Consultant/Owner
    É Falando que se Aprende
    Jan 2017 - Mar 2020 (3 years 3 months)
    English classes outdoors, so the student is encouraged to speak the language in public. The project was created based on stories of people that lost opportunities because they are insecure in English. This program also supports students via Skype and through groups in social networks, where only English is used. In addition, monthly meetings are scheduled so all levels of classes can meet each other and can share knowledge.
  • Appen
    Social Media Analyst
    Appen
    Aug 2015 - Sep 2015 (2 months)
    Special project for the behavior analysis of profiles on Facebook.
  • Rio 2016 - Comitê Organizador dos Jogos Olímpicos e Paralímpicos
    Shared Service Coordinate
    Rio 2016 - Comitê Organizador dos Jogos Olímpicos e Paralímpicos
    Apr 2015 - Oct 2016 (1 year 7 months)
    Key Achievents:
    - Mapping processes.
    - Resposible to profile and recruit the team
    - Coordination, training and motivation of the team;
    - Systemic analysis of the e-mails on demand, invitations and chasings sent;
    - Analysis of the candidate adherence;
    - Control and analysis of the volume of calls received from the Call Center . Major Challenges:
    - Change the perspective of the area.
    - Keep an historic of the process.
    - Innovative ideas to attend the demands in volume in less time. Key Success:
    - Changed the team profile. Shared service developed critical thinking and focus on data analyses.
    -- Partnership with system working as a bridge between process owners and the limitatio
  • Rio 2016 - Comitê Organizador dos Jogos Olímpicos e Paralímpicos
    Shared Service Senior Analyst
    Rio 2016 - Comitê Organizador dos Jogos Olímpicos e Paralímpicos
    Aug 2014 - Apr 2015 (9 months)
    Key Achievements:
    - Motivate the team;
    - Create and send e-mails on demand, invitations and chasing communications for all the volunteers that applied to Rio 2016 Olympic and Paralympic Games program;
    - Sharepoint moderating;
    - Helping to map processes;
    - Create guides to use the system;
    - Distribution of tasks within the team;
    - Upload of all communications in Atos system.
  • Mintel
    Shopper
    Mintel
    Aug 2008 - Mar 2010 (1 year 8 months)

    -> Find new launches in the Market of Rio de Janeiro
    -> Describe all information at Mintel Database
    -> Send the products to London
  • P
    Technical Analyst
    PricewaterhouseCoopers SIA
    Jan 2002 - Jul 2014 (12 years 7 months)
    Key Achievements:
    - Managing the new ingredient approval process at Coca-Cola Latin America R&D Lab, being the point of contact between Divisions and Suppliers.
    - Close contact with Quality Department (Brazil, Atlanta and Florida) and SRA (Latin America), in order to obtain the correct information/documents and complete the process successfully;
    - Generate of Suppliers and Internal Key Performance Indicators.
Education verified_user 0% verified
  • Udemy Academy
    Power BI applied after sales, Business Intelligence
    Udemy Academy
    Jan 2018 - Jan 2019 (1 year 1 month)
  • Estácio
    Specialization, Translation
    Estácio
    Jan 2017 - Jan 2019 (2 years 1 month)
  • Universidade Cândido Mendes
    Post Graduate, Marketing
    Universidade Cândido Mendes
    Jan 2009 - Jan 2010 (1 year 1 month)
  • Universidade Estácio de Sá
    Graduation, Business Administration
    Universidade Estácio de Sá
    Jan 2003 - Jan 2007 (4 years 1 month)
  • Instituto Brasileiro de Coaching - IBC
    Leader Coach, Leader Coach
    Instituto Brasileiro de Coaching - IBC