Ailen Legasto
About
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Davao City, Davao Region, Philippines
Contact Ailen regarding:
Flexible work
Résumé
Jobs
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Reservation Sales Specialist - RemoteExtenteamSep 2024 - Dec 2025 (1 year 4 months)• Assist customers with booking, modifying, or canceling hotel reservations.
• Resolve customer complaints and escalate issues when necessary to ensure guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Utilize reservation and CRM systems to manage guest information and track interactions.- EGVA/ Telemarketer / Team Leader - RemoteElopea LLCJan 2023 - Apr 2023 (4 months)• Assist clients in selecting event packages, venues, vendors, and customization options.
• Coordinate with vendors, venues, and planners to confirm logistics and timelines.
• Offer personalized recommendations to enhance client experiences. - JFraud Specialist I & II / SMEJP Morgan Chase & Co. NA- Phil. GSCMar 2021 - Dec 2022 (1 year 10 months)• Assist customers who have been victims of fraud, ensuring a smooth resolution process.
• Review and verify flagged transactions, account activities, and chargebacks.
• Maintain confidentiality and data security in all fraud investigations.
• Educate customers on common fraud schemes and how to prevent them.
• Trained newly hired agents (Indian & Filipinos) - Customer Experience SpecialistTDCXJun 2018 - Oct 2019 (1 year 5 months)• Assist guests with booking, modifying, or canceling home accommodation reservations.
• Resolve guest concerns, including check-in/check-out issues, service requests, and special accommodations.
• Ensure compliance with industry regulations, safety standards, and company guidelines.
• Mediate disputes between guests and hosts, offering fair and practical solutions. - Customer Service SupportTeleperformanceMar 2017 - May 2018 (1 year 3 months)• Assist customers by providing accurate information on flight schedules, hotel accommodations, and car rental options.
• Assist with flight bookings, modifications, cancellations, and upgrades.
• Assist with flight, car rental and hotel reservations, room upgrades, and special requests.
• Coordinate with internal teams (e.g., airline staff, hotel managers, rental agents) for seamless service. - VTravel Agent / Asst. Operations ManagerVAB Travel & ToursDec 2010 - Dec 2016 (6 years 1 month)• Overseeing the daily operations of a travel agency, tour company, or hospitality business.
• Ensure smooth execution of travel packages, itineraries, and client requests.
• Recruit, train, and supervise travel agents, customer service representatives, and tour guides.
• Monitor reviews, feedback, and service quality to improve overall operations.
• Manage invoices, payments, refunds, and financial reports.
• Ensure compliance with travel industry regulations, licensing, and safety protocols.
Education
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- BS Business AdministrationThe University of ManilaJan 2010Undergraduate