A
Ailen Fontana
About
Detail
Rio Negro, Argentina
Contact Ailen regarding:
Flexible work
Starting at
USD5/hour
Résumé
Jobs
verified_user
0% verified
Professional Interpreter Trainer and Over the Phone InterpreterInternational CompanyApr 2021 - Current (5 years 3 months)Deliver comprehensive consecutive interpreter training across medical, banking, finance, and insurance sectors, ensuring proficiency in diverse industries. Tailor training to emphasize customer service skills and advanced techniques, while customizing industry glossaries for consistent terminology. Expertly manage groups of over 15 individuals, offering personalized guidance to optimize learning outcomes. Skilled in over-the-phone consecutive interpretation spanning medical, banking, finance, insurance, and customer service sectors, effectively bridging English-Spanish communication gaps. Elevated client satisfaction through timely interpretation in medical, legal, and technical fields. Maintained strict confidentiality and compliance with- CCustomer Service and Sales TelemarketerCAT TECHNOLOGIES S.A.Dec 2018 - Dec 2019 (1 year 1 month)• Operated sales and customer service campaigns for Personal S.A. and Cablevision S.A., showcasing exceptional telemarketing skills. Provided comprehensive product and service details to enhance customer engagement and satisfaction. Developed strong interpersonal skills, driving sales conversions through confident communication. Addressed inquiries promptly, fostering loyalty and overcoming objections to drive purchase decisions and meet diverse customer needs.
- BReceptionistBackpackers Hostel BarilocheJul 2014 - Jan 2015 (7 months)• Ensured a seamless guest experience by collaborating with personnel from check-in to check-out. . Managed a multi-line phone system, promptly addressing inquiries and efficiently handling messages in the owner's absence. • Maintained organized reservation files to facilitate guest bookings and provided backup support through cross-training in administrative roles, contributing to team success. . Supported office efficiency by performing various clerical tasks and efficiently scheduling appointments based on employee availability and customer needs.
Education
verified_user
0% verified
- English ProficiencyWall Street EnglishJun 2020 - Jun 2021 (1 year 1 month)
- CCustomer service and Call CenterCAPACITAS INSTITUTE BUENOS AIRES ARGENTINAJun 2018 - Jul 2018 (2 months)
- CCabin CrewCommercial Aviation Training Institute (IFAC)Feb 2018 - Feb 2019 (1 year 1 month)