Aileen Monzon

Aileen Monzon

About

Detail

Continual development analyst
Guatemala, Guatemala
Contact Aileen regarding: 
work
Full-time jobs
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • GoTo
    Continual development analyst
    GoTo
    Dec 2019 - Current (6 years 11 months)
    Responsible for ensuring quality among the business unit, Ensuring great customer service and providing feedback to PM's to ensure KPI are met
  • GoTo
    SMB Project Manager
    GoTo
    Dec 2018 - Dec 2019 (1 year 1 month)
    Responsible for setting up and cofiguring the customer Voip services. This included customer training, escalations and support throughout their onboarding experience.
  • TELUS International
    Customer Experience Analyst
    TELUS International
    Jul 2017 - Sep 2018 (1 year 3 months)
    Gather and analize data to interpret the customer satisfaction.
  • TELUS International
    Retention Specialist
    TELUS International
    Dec 2015 - Jun 2017 (1 year 7 months)
    Analyzed customer feedback, negotiate with customers, implement retention strategies to increase loyalty and retain business. Along with selling additional products.
Education verified_user 0% verified
  • ESI School of Management
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    ESI School of Management
    Jan 2020 - Dec 2022 (3 years)
  • Universidad Galileo
    International Business
    Universidad Galileo
    Jan 2016 - Dec 2019 (4 years)