Aial A

With a passion for delivering high-quality and user-friendly products, I am an engineer with QA and customer support skills and a background in engineering and computer engineering. I have a Bachelor's degree in Engineering from North-Eastern Federal University and an Associate's degree in Computer Engineering from The University Centre in Svalbard, where I gained hands-on experience in software development and testing.Currently, I work as I&C Technology Services Operations at Refinitiv, an LSEG business, where I support the delivery of innovative and reliable solutions for the financial industry. I am proficient in functional, system integration, user acceptance, load, security, browser compatibility, and performance testing, as well as in writing clear and concise bug reports and documentation. Previously, I was a QA Engineer at inDriver, a ride-hailing company, where I tested iOS and Android applications, reported and verified defects, and collaborated with cross-functional teams. I also have experience in providing IT support to customers at Apple and Sinet Team, where I resolved technical issues, installed software, and evaluated customer needs. I enjoy working as part of a result-driven team that values collaboration, communication, and continuous improvement.