Ahmed Shalaby

Team Leader

Farfetch

Mar 2024 - Current (2 years 2 months)

As a Team Leader, I have been responsible for driving customer service excellence, sales growth, and digital marketing development. My role involves leading a team to ensure that we meet and exceed customer expectations while effectively promoting our products and services. A significant aspect of my position is clear and engaging communication, which I utilize during team meetings, training sessions, and presentations. This has not only enhanced my confidence and articulation but also allowed me to adapt my tone to suit various audiences. Additionally, I regularly manage high-pressure situations, which has strengthened my ability to remain composed and deliver messages clearly—skills that are crucial in any performance context. Coaching an

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English Advisor

Foundever " Sitel Group "

May 2023 - Mar 2024 (11 months)

• Customer Service & Digital Marketing Inbound and Outbound

Quality Control Analyst

Cognizant

Jul 2022 - Apr 2023 (10 months)

As a Quality Control Analyst, I was responsible for ensuring the highest standards of quality in digital marketing projects, specifically focusing on Google Ads and Facebook Ads. My role involved meticulous evaluation of campaign performance, where I applied my expertise in digital marketing to analyze data and optimize strategies effectively. Additionally, I honed my attention to detail and consistency, which are crucial in quality control processes. While voice-over and voice performance may not seem directly related, my experience required me to assess tone, clarity, and communication effectiveness when reviewing customer interactions. This sharpened my listening skills and vocal awareness, enabling me to identify nuances in speech—skill

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Hygiene & Quality Control Manager

Sunrise Meraki Resort

Oct 2021 - Jun 2022 (9 months)

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Quality Control Manager

International Free Trade Corporation

Dec 2019 - Oct 2021 (1 year 11 months)

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Assistant Quality Control Manager

Alrefai for sweets

Jan 2019 - Sep 2019 (9 months)

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Food Quality Supervisor

Fort Arabesque Resort, Spa and Villas

Oct 2017 - Nov 2018 (1 year 2 months)

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Food Quality Supervisor

Grand Makadi Hotel

Feb 2017 - Sep 2017 (8 months)

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