Ahmed

CX Senior Assosicate

Audien Hearing

May 2023 - Nov 2024 (1 year 7 months)

Led a cross-functional team to streamline accessory operations, reducing order processing time by 30% and increasing efficiency. Contributed to a 15% increase in accessory sales by identifying market trends and customer needs, resulting in targeted marketing campaigns and product offerings Identified and resolved bottlenecks in the order fulfillment process, reducing average order cycle time by 40%.

Phone Representative

Community Phone

Mar 2022 - Dec 2022 (10 months)

Managed executive calendars, schedule meetings, and coordinate travel arrangements. Maintained office supplies inventory and order supplies as needed, optimizing cost efficiency. Assisted in organizing company events, ensuring seamless execution.

Team Leader

AT&T

Oct 2021 - Jan 2022 (4 months)

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Managed schedules, accepted time off requests, and found coverage for short shifts. Took on additional job duties during unexpected backlog, resulting in meeting project target date.

A

Subject Matter Expert

AT&T Remote

Mar 2021 - Sep 2021 (7 months)

Supporting new waves during their calls whenever needed Briefing associates about new updates and new business products Coaching associates whenever needed in a SBS style Taking customer's escalations from associates whenever requested Offered friendly and efficient service to customers, handled challenging situations with ease.

Customer Service Phone Rep

AT&T

Dec 2020 - Feb 2021 (3 months)

Worked with customers to understand needs and provide excellent service. Resolved problems, improved operations and provided exceptional service. Answered product and service questions, suggesting other offerings to attract potential customers. Recorded account information to open new customer accounts.

C

Customer Service Phone Rep

Apr 2019 - Aug 2020 (1 year 5 months)

Supported senior executives with administrative tasks, including scheduling meetings, managing correspondence, and preparing reports. Assisted in the planning and execution of corporate events and client meetings, ensuring a high level of professionalism and attention to detail.

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