A

Ahmed

About

Detail

Alexandria, Egypt

Contact Ahmed regarding: 
work
Full-time jobs
Starting at USD25/hour
Flexible work
Starting at USD25/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 17% verified
  • Audien Hearing
    CX Senior Assosicate verified_user Verified experience
    Audien Hearing
    May 2023 - Nov 2024 (1 year 7 months)
    Led a cross-functional team to streamline accessory operations, reducing order processing time by 30% and increasing efficiency. Contributed to a 15% increase in accessory sales by identifying market trends and customer needs, resulting in targeted marketing campaigns and product offerings Identified and resolved bottlenecks in the order fulfillment process, reducing average order cycle time by 40%.
  • Community Phone
    Phone Representative public Remote experience
    Community Phone
    Mar 2022 - Dec 2022 (10 months)
    Managed executive calendars, schedule meetings, and coordinate travel arrangements. Maintained office supplies inventory and order supplies as needed, optimizing cost efficiency. Assisted in organizing company events, ensuring seamless execution.
  • AT&T
    Team Leader public Remote experience
    AT&T
    Oct 2021 - Jan 2022 (4 months)
    Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. Managed schedules, accepted time off requests, and found coverage for short shifts. Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • A
    Subject Matter Expert
    AT&T Remote
    Mar 2021 - Sep 2021 (7 months)
    Supporting new waves during their calls whenever needed Briefing associates about new updates and new business products Coaching associates whenever needed in a SBS style Taking customer's escalations from associates whenever requested Offered friendly and efficient service to customers, handled challenging situations with ease.
  • AT&T
    Customer Service Phone Rep public Remote experience
    AT&T
    Dec 2020 - Feb 2021 (3 months)
    Worked with customers to understand needs and provide excellent service. Resolved problems, improved operations and provided exceptional service. Answered product and service questions, suggesting other offerings to attract potential customers. Recorded account information to open new customer accounts.
  • C
    Customer Service Phone Rep public Remote experience
    Apr 2019 - Aug 2020 (1 year 5 months)
    Supported senior executives with administrative tasks, including scheduling meetings, managing correspondence, and preparing reports. Assisted in the planning and execution of corporate events and client meetings, ensuring a high level of professionalism and attention to detail.
Education verified_user 0% verified
  • U
    Bachelor of Arts
    UNIVERSITY OF ALEXANDRIA
    Sep 2017 - Jun 2022 (4 years 10 months)