Management Trainee (Technical)
COMSATS Internet Services
Apr 2021 - Apr 2022 (1 year 1 month)
– Worked at Customer Support Center. Received queries at L1 in different communication channels (through calls, emails, and in-person) and provided dedicated support to customers – Received different department (Networks, Web Hosting, Billing) complaints, forwarded them to the concerned department, and made follow-ups until complaints were resolved – Completed all assignedtasks andassisted in day-to-day operations – Generated tickets in CRM as per customer query and guided accordingly – Gained knowledge ofCompany policies,protocols,and processes – Familiarized with Configuration of Wireless devices, Network Core devices configuration,routers, switches,Computer Applications,etc