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Ahdithan Uthayakumar

About

Detail

Northwestern MSDS
California, United States

Contact Ahdithan regarding: 
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Full-time jobs
Starting at USD150k/year
Flexible work
Starting at USD60/hour
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Internships
Starting at USD6k/month

Timeline


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Job
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Education

Résumé


Jobs verified_user 0% verified
  • L
    Customer Experience & Implementations Manager
    Loris.ai
    Aug 2023 - Aug 2024 (1 year 1 month)
    • Retained 90% and Expanded 10% of the $1M ACV across 10 Clients by partnering with Sales • Drove high client satisfaction by onboarding 6 net new clients over 5 months using tailored plans for each client • Improved Customer Effort Score (CES) by 10% for Fintech client by building custom agent assist touchpoints • Proposed and implemented new task tracking system process leveraging Notion to increase team efficiency by 20%. • Compiled & annotated 2 ML Models for Ecommerce Client to identify primary customer reasons for contact.
  • Alteryx
    Digital Customer Success Manager
    Alteryx
    Aug 2022 - Jun 2023 (11 months)
    • Managed a portfolio of 160 customers with an ACV of $40M, and leveraged data-driven strategies to optimize customer engagement/satisfaction. • Reduced onboarding time by 40% for 10 enterprise customers by developing tailored onboarding plans and materials. • Targeted key stakeholders & hosted individual working sessions that led an average increase in product usage of 10% for 7 accounts. • Revamped the Server Onboarding Program email outreach resulting in a 20% uptick in email open conversion. • Collaborated with 5 cross functional teams to launch a new Marketing License Admin Initiative to drive 10% increase in activations of new License Admins and new registered community users.
  • Z
    Founding Technical Program Manager
    Zeal - Series A Payroll API Startup
    Sep 2021 - Mar 2022 (7 months)
    • Led 5 key customers through the integration process to successful on-time go-live launches • Implemented daily stand-up meetings with Engineering teams to track progress on bug resolution, resulting in an overall decrease of unresolved issues by 25% • Developed and implemented comprehensive onboarding documentation for GTM team members resulting in a 10% reduction in ramp-up time • Collaborated with 6 teams to develop a comprehensive content library covering 5 technical topics, resulting in a 15% decrease in customer support question requests
  • Cisco Systems
    Business Strategy & Operations
    Cisco Systems
    Aug 2019 - Sep 2021 (2 years 2 months)
    • Developed and executed strategies that drove a 15% conversion rate, and $5M of incremental revenue from existing clients • Oversaw the end-to-end process from requirements gathering to MVP launch of 2 Internal Product Dashboards • Led pricing strategy and provide pricing recommendations for Firewall Software that was implemented and generated an additional $1M in Revenue
Education verified_user 0% verified
  • Northwestern University
    M.S in Data
    Northwestern University
    Jan 2025 - Sep 2026 (1 year 9 months)
  • San Jose State University
    B.S
    San Jose State University
    Aug 2015 - May 2019 (3 years 10 months)