Agustin Meza Ramírez

Chipotle ESC | Chipotle IT

Compass Experience Labs

Feb 2024 - Current (2 years 8 months)

Result-driven IT Support Specialist with experience within a BPO environment, delivering advanced technical support in fast-paced, service-oriented settings. Proficient in utilizing monitoring tools including Prisma, Fusion, New Era, PuTTY, Switch utilities, IP Calculator, and CMC to ensure optimal system performance. Experienced in supporting POS systems, with working knowledge of ALOHA environments. Additionally, leveraged skills in systems architecture to design solutions that addressed complex technical issues for managers of Chipotle restaurants, enhancing operational efficiency. Utilized Salesforce and HubSpot to streamline communication and support processes, ensuring that all tech issues were resolved promptly and effectively, there

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English Instructor |

Director Apricus English

Jan 2017 - Current (9 years 9 months)

As an English Instructor, I embarked on a mission to establish my own language center, aimed at equipping students with essential skills for their professional activities in English and other languages. This initiative was driven by the high demand from my students for such a resource. I developed a comprehensive web page and began offering both online and in-person classes, leading to significant growth, particularly as more students embraced online learning. Students are drawn to the engaging experiences I provide, resulting in high retention rates.

- Founded my own language center, focusing on innovative teaching methods.
- Designed effective lesson plans and a strategic growth approach, achieving an 80% increase in clie

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Software Engineer

Jan 2016 - Current (10 years 9 months)

As a Software Engineer, I was challenged with the improvement, development, automation, and maintenance of web apps, mobile apps, and e-commerce sites. During my tenures with various clients, mostly from the United States, I took the initiative by diving into a sea of knowledge, reading, and conducting trial and error to achieve the results that each client required. This led me to become a better developer and provided opportunities to optimize various processes that had not been up to standard.

• Coordinated the development of a number of mobile apps.
• Formed a specialized team to renovate an e-commerce site.
• Handled troubleshooting for WISPs (network, customer support, programming, diagnostic test, and more). <

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English Instructor

Berlitz | LeLys

Jan 2011 - Jan 2017 (6 years 1 month)

As an English Instructor, I was assigned the role of mentor to other instructors and was challenged with leading all the advanced courses at the learning centers. This responsibility required me to get creative when preparing lesson plans, resulting in an overall improvement in the delivery and reception of lessons. • Headed all executive business lessons • Redesigned and implemented lesson plans • Cultivated an atmosphere of cooperation within the department • Persuaded management to implement a new method of student evaluation that would align more closely with each individual's needs and goals. Additionally, I utilized Slack for effective communication among team members, which enhanced collaboration and streamlined our instructional des

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Structural Engineer Assistant

Rhyno

Jan 2006 - Jan 2011 (5 years 1 month)

Responsible for giving support to the head structural engineer, this included but was not limited to providing analytical and mathematical support to conduct accurate calculations, helping create a budget, and acting as a liaison between the contractor, architect, and structural engineer. To do this, I had to be really proactive in researching and helping the structural engineer accomplish his goals. As a result, I was constantly being promoted and encouraged to participate more in decision making meetings. • Oversaw procurement and allocation of construction material • Designed 2D and 3D floor plans using AutoCAD • Measured loads and pressures caused by environmental or human influence • Monitored on-site construction processes and sup

Agustin Meza Ramírez

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Agustin Meza Ramírez

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