Commercial expansion - senior operations lead public Remote experience
Invisible Technologies Inc.
Sep 2022 - Current (4 years 2 months)
- Developing and implementing operational strategies and processes. Started managing and mentoring a team of 12 off shore operators. Played pivotal role transitioning and scaling ops up to 50 on shore agents and expansion of client base every month.
- Started managing $30K revenue and successfully scale up to $200k in revenue per month in only 4 months. (for 1 client)
Improved operational efficiency and reached KPIs on a daily basis.
Leaders use Invisible's tech-enabled, next-gen outsourcing service to scale operations, cut costs, and support their teams.
As a Sr. Operations Lead in the Commercial Expansion Department, Im responsible for overseeing and directing the day-to-day operational processes of one of the most va