Agustina Maria Merlo
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Agustina Maria Merlo

Agustina Maria Merlo  new_releases

About

Detail

Interpreter
Buenos Aires F.D., Argentina

Contact Agustina regarding: 

work
Full-time jobs
Starting at USD12K/year

Timeline

work
Job

Résumé

Jobs verified_user 13% verified
  • United Language Group
    Intérprete
    United Language Group
    Mar 2021 - Dec 2021 (10 months)
    Home Office Real time interpretation (English - Spanish) for different companies such as services, health industry, insurance, etc.
  • Lenovo
    TAM - Technical Account Manager
    Lenovo
    Jul 2019 - Sep 2020 (1 year 3 months)
    Technical services delivery focal point: Personalized service, troubleshooting and resolving issues with products. Provides ongoing communication of escalated issues status and commitments. Project coordination and address ongoing service needs, opens escalation tickets on your behalf and tracks to resolution develop and maintain consistent communication. Able to be a part of the computing solution team, presents services metric performance analysis/results on a quarterly or monthly basis team meetings. Schedules regular customer review meetings and provides detailed reports, working with Kpis. Provides suggestions for non-technical solutions such as education, training, or wiki articles. Working with over 100 companies in 3 countries an
  • Logicalis
    Proyect Analyst - backoffice Pmo
    Logicalis
    Feb 2019 - Jul 2019 (6 months)
    - CRQ creations and follow ups. Ticket lifecycle. - Processes writting and documentation. - Data consolidation on going projects. - Weekly presentation of reports to the client BSR. - Creating MBR and WBR documentation. - Creating templates for standarization of information. - Reporting new documents on Sharepoint. - Agenda organization for different meetings.
  • Cadena S.A.
    PMO agent @Google
    Cadena S.A.
    Jun 2014 - Apr 2018 (3 years 11 months)
    Puerto Madero Administrative support, corporate policies and methodology. Helping managers to maintain rules troughout the project. Project support, linency, and coaching regarding corporate tools. Interviewing new people for the different areas of the project. Communication focal point between managers, directors and auditors. Update documents with all the processes within the project. Identifying risk ans ptoblems as well as creating contingency plans. Mentoring new resources within PMO.
  • SONDA
    Service analyst IT @Nobleza PIccardo SACyF (on site)
    SONDA
    Jul 2013 - Jun 2014 (1 year)
    San Martin Nobleza PIccardo SACyF (A member of British American Tobacco Group) IT Services Analyst - Business and availability analysis for implementation of different projects (Global, Regional and Local). Follow up of the service levels and methrics by execution of reports and creation of presentations for meetings, gathering the information of various reports and markets. Organize calls and/or video call with service providers, regional managers and local teams to gather and provide updated information on the different project statuses, implementations stages and future deployments.
  • Atos
    Helpdesk Analyst @Metlife (on site)
    Atos
    Nov 2012 - Jul 2013 (9 months)
    Centro User support via phone, remote control and presence. Analyze and resolve end users incidents. Create, assign and resolve users incidents and change orders. Report generation. Install and configurate pcs.
  • H
    Soporte Técnico / Mesa de Ayuda Trilingüe
    HPI
    Aug 2008 - Dec 2012 (4 years 5 months)
    Nuñez Trilingual support agent (portuguese, spanish, english) for Symantec and Kraft helpddesk. EDS, an HP Company - Argentina - Trilingual technical support agent (spanish- english - portuguese) for the Global IT Service Desk, Kraft Argentina and Symantec Americas. Knowlege, use and troubleshooting of Oracle-Remedy-Lotus Notes-Citrix interfaces-Cisco Client VPN Connections-Asignment and troubleshooting of soft and hard tokens via RSA/ACE windows client software and General troubleshooting for XP OS. Global ticketing system for IMAC asignments and resolutions through Remedy Admin Windows Client (versions 6-7). Remote support through Webex client. Cubecorp
  • CUBECORP
    Bilingual Customer Service Representative - OPS - QA agent - Team Leader verified_user Verified experience
    CUBECORP
    Jun 2006 - Aug 2008 (2 years 3 months)
    Pacheco Cubecorp Argentina SA/Bytetech SA - Bilingual Customer Service agent, (english -spanish). Agent L2 (Supervisor on-line). Workforce Analyst JR. Creation and update of MS Excel and Adobe Acrobat reports. Control of call flow and different clients call derivation (add different skills according to agent's trainings) .Symposium Nortel Networks for reports and operation follow up. Training organization. QA agent. Analyzing and scoring quality during calls. Team Lead. 1:1 and coachings with support agents on a weekly basis to analyse improvements, blockers and needs. Weekly meetings with client to reinforce goals and KPIs, metrics and reports on a weekly basis for management presentations.