Agukwe Priscilla Process improvement ||Customer Support & retention - Call

Customer Support ( Social Media)

Moniepoint Group

Oct 2024 - Current (1 year 10 months)

1. Responding to customer inquiries, complaints, and feedback on platforms like Twitter, Facebook, Instagram, and sometimes WhatsApp. 2. Identifying the root cause of customer issues and providing solutions or escalating to specialized teams when needed. 3. Guiding customers on how to use services, troubleshoot app issues, or resolve transaction problems. 4. Acting as the face of the company on social platforms, maintaining a professional and empathetic tone. 5. Upholding brand values while managing negative feedback or complaints tactfully. 6. Tracking social media mentions, brand sentiment, and trending topics related to the company or industry 7. Reporting recurring issues and customer pain points to the product and support teams. 8.

Customer support specialist (people Operation)

Moniepoint Inc Formerly TeamApt Inc

Apr 2023 - Current (3 years 4 months)

Satisfier of customers needs

Moniepoint Inc Formerly TeamApt Inc

Apr 2023 - Current (3 years 4 months)

Satisfier of customers needs

Moniepoint Inc Formerly TeamApt Inc

Jan 2023 - Current (3 years 7 months)

Call Center Agent/Customer support

Jumia Nigeria

Aug 2021 - Current (5 years)

Inbound Calls -Manage both inbound and outbound calls daily. -Manage a large number of inbound calls on time and respond to customer complaints via meeting a daily target of 100 emails per day. -Confirm 150 orders and above per day as a daily target. -As an inbound agent, receive sales calls on daily and help customers place their orders. -Redirect a none sales call to the right agent that will help the customer. -Improve sales revenue of the company with a great responsibility of managing cost customer satisfaction. -Follow up customer calls where necessary -Provide prospects and customers with information about products and services -Also as an outbound agent, manage invalid orders, canceled orders, and stock orders, and also receive cal

Customer sevice/Call center Agent.

Jumia Nigeria

Oct 2020 - Jun 2022 (1 year 9 months)

Outbound call -Confirm customers order(address, customer details and inform the customer about deliver -Confirm 180 orders per day -send mails to unreachable customers and respond to emails when necessary -Give customer information about the product and educate the customer on other processes. - Redirect a none sales call to the right agent.

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Customer service/sales Agent

uLesson Education

Feb 2020 - Jun 2022 (2 years 5 months)

-Provided primary customer support to internal and external customers in a fast-paced environment -Maintained customer satisfaction with forward-thinking -strategies focused on addressing customer needs and resolving concerns -Responded to customer requests for products services and company information -Boosted sales revenue by skillfully promoting diverse educational product options -Cultivated customer loyalty, promoted repeat customers, and improved sales -Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Agent/Debt collection

Opay

Sep 2019 - Jun 2022 (2 years 10 months)

1. Monitoring of client accounts daily. 2. Identify outstanding accounts receivable 3. Investigating historical data for debts and receivables 4. Taking actions to encourage timely payments 5. Process payments of clients and refunds 6. Resolving customer credit issues 7. Contact clients and discuss their overdue payment 8. Updating of account status records 9. Preparing and presenting reports on collection activities and progress to Managing Director

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Customer Service Representative

Pianomang

May 2019 - Jun 2022 (3 years 2 months)

Receive all calls as regards sales cross sell and up sell product Educate customer about product and new updated follow up on sales

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English Teacher

Faith reward international

Feb 2018 - Jun 2022 (4 years 5 months)

*Subject teacher *Assembly coordinator *counsellor *class teacher

D

Educationist

De Aftermath consult

Agukwe Priscilla

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