A

Agpaoa Michael

About

Detail

Operations Associate
San Fernando, California, United States
Contact Agpaoa regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Woflow
    Operations Associate - Image Enhancement
    Woflow
    Jul 2023 - Current (3 years 4 months)
    Collaborate with team leaders, managers, and department heads to ensure optimal staffing and achieve daily, weekly, and monthly production goals within established SLAs. Provide hands-on oversight and guidance for a large distributed workforce to maintain productivity, accuracy, and quality standards. Identify and resolve issues within transcription and data standardization processes to ensure consistency and reliability. Analyze and streamline internal workflows to improve operational efficiency and enhance automation practices.
  • A
    Unit Manager
    AXA GROUP
    Jan 2011 - Dec 2023 (13 years)
    Managed and supervised a team of insurance agents to achieve sales quotas and organizational goals. Conducted performance evaluations and provided coaching to enhance sales effectiveness. Explained insurance policies and benefits to clients, ensuring clear understanding of products. Led client acquisition initiatives through sourcing, networking, and referral programs.
  • Woflow
    Retail Image Data Specialist | Image Reviewer
    Woflow
    Searched and verified brand images from official websites to ensure correct visual representation.
  • Woflow
    Quality Assurance Analyst | Quality Auditor
    Woflow
    Review and audit completed transcription work submitted by freelancers to ensure accuracy, consistency, and compliance with company standards. Verify adherence to established policies and quality guidelines within Woflow's Retail Data Operations. Utilize transcription tools efficiently to perform detailed quality checks and identify errors or discrepancies. Provide feedback to freelancers to maintain and improve overall work quality. Maintain a high level of attention to detail while meeting productivity and turnaround goals.
Education verified_user 0% verified
  • P
    Bachelor of Science in Elementary Education
    Polytechnic State College of Antique
    Jan 2001 - Jan 2004 (3 years 1 month)