Versatile professional adept in event management, administration, and customer service. Experienced in supervising trade fairs and interpreting at high-profile events. Skilled in registration and meeting management for investment banks. Proficient in office administration and reception duties within financial institutions. Capable office and exhibition assistant with a background in prestigious organizations. Effective in HR and administrative roles. Strong leadership capabilities demonstrated in customer service and marketing management positions. Consistently delivers results in diverse settings, from logistics to client relations.
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Studio Executive
Velocity Aquabike Studio
Jan 2020 - Jan 2022(2 years 1 month)
Greet and Meet clients. Handle client's enquiries & complaints Maintain operations of the studio Data entry and data checking with high level of accuracy Develop & maintain relationships with new & existing customers to achieve sales
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Admin & HR Officer
HAVI Logistics Limited
Jan 2018 - Jan 2022(4 years 1 month)
Office administrative work, office & pantry supplies Receptionist Support Regional HR Team. Maintain Leave & OT Records Arrange company activities, e.g annual dinner, annual meetings, family day, long service award, etc Record expenses and generate reports
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Registration Manager/1-1 Meeting Manager
Vinexpo, Global Sources, HK
Jan 2012 - Current(14 years 7 months)
Supervisor/Booth Assistant/Interpreter Booth Setup and Maintenance Customer Engagement Lead Generation and Data Collection Assistance to Exhibitors Promotion and Brand Representation
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Customer Service Team Leader & Customer Service Agent
Splendia Limited
Jan 2009 - Jan 2012(3 years 1 month)
Reporting to the Customer Service Director Responsible for the daily running and management of the customer service centre through the effective planning and management of the workforce to delivery high quality customer service to international clients. Conduct quality assurance on call monitoring, case handling, and customer feedback and the respective documentation Handle the complex customer enquiries or complaints. Liaise with hoteliers to gather information and resolve issues Compile management reports and update call centre training manual regularly
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Marketing Manager
Violino Limited
Jan 2007 - Jan 2008(1 year 1 month)
Managed, maintained and serviced client accounts Established staff accountability to ensure high professional and proficiency standards Assisted in planning and execution of marketing programs to include image-building activities, advertising campaigns and participating in trade shows Liaised with business partners and overseas customers Coordinated with internal departments Expanded customer base/new accounts to increase sales revenue by negotiating marketing plans
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Client Service Officer
Publication Representatives Ltd (Global Sources)
Jan 2005 - Jan 2007(2 years 1 month)
Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI. Oversee market research to identify emerging trends, customer needs, and competitor strategies. Monitor brand consistency across marketing channels and materials.
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Account Executive
On Stage Production & Consultant Ltd
Jan 2004 - Jan 2005(1 year 1 month)
Provided exceptional account servicing with the goal of maximizing the client's business opportunities Compiled sales proposals and conducted presentations to customers Provided professional advice for clients' upcoming events Handled all clients' enquires
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Passenger Service Officer
Hong Kong International Airport Services (HIAS)
Jan 2000
Exceeded airport service standards in all areas of customer service, ramp operations, centralized load control and baggage Cultivated corporate service culture and service philosophy to all airport staff in Hong Kong and outports Managed airport service suppliers
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Flight Attendant
Cathay Pacific Airways Limited
Jan 2000 - Jan 2001(1 year 1 month)
Provided exceptional in-flight services to ensure the comfort and security of all passengers Ensured and exceeded all in-flight safety regulations