Antonio Cruz Ramirez Traductor y call Center agent in colections

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Customer Service

Trust

Oct 2023 - Mar 2024 (6 months)

• Clarification of the account and process of reimbursement. • Verification of account and process and correct government requirement. • Payment process and late payment. • Adding a credit card for automatic payment. • Escalation of issues requiring further details on accounts. • Changing accounts from state to state.

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Customer Service Representative

GGA Solutions TIJ

Mar 2023 - Aug 2023 (6 months)

• Processed new insurance policies, documented premiums, coverage limits and account holder information. • Provide account information, claims handling instructions and additional resources to assist policyholders during the claims process. • Drafting policy forms and claims documentation.

Customer Service Agent

Integon Service Co.

Jun 2021 - Jan 2023 (1 year 8 months)

• Processed new insurance policies, documenting premiums, coverage limits, and account holder information. • Used NextGen and CCS to record claims information. • Provided account information, claims procedure guidance, and additional resources to support policyholders throughout claims process. • Provided account information, claims procedure guidance, and additional resources to support policyholders throughout claims process. • Drafted insurance forms and claims documentation

Customer Service Representative

CCSi - Call Center Services, Inc.

Aug 2020 - Jun 2021 (11 months)

• Followed up with customers to offer additional support and check resolution satisfaction. • Managed customer calls efficiently in a fast-paced call center environment. ◦ Delivered fast and friendly service regarding questions and service complaints. • Handled customer inquiries, billing questions, payments, and service requests. • Maintained customer satisfaction by addressing customer needs and resolving concerns.

Customer service agent

Proprofit

Dec 2017 - Feb 2020 (2 years 3 months)

• Paid and processed claims within designated authority level. ◦ Determined validity of payment authorization on previously investigated claims by carefully reviewing documentation. • Enhanced customer satisfaction with fast, knowledgeable service. • Supported investigations by collecting evidence such as documents and statements from medical and law enforcement professionals. • Collected evidence to support contested claims in court. • Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.

Antonio Cruz Ramirez

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