Alan Mauricio Narvaez Quijano

Alan Mauricio Narvaez Quijano  new_releases

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Product Strategy | Agile Leadership | Roadmaps | Customer-Centric | B2B | Digital Transformation
Bogotá, Bogota, Colombia

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Jobs verified_user 0% verified
  • Infobip
    Senior Product Solution Engineer
    Infobip
    Jan 2023 - Dec 2025 (3 years)
    - Acted as a strategic product partner for key enterprise accounts across the Americas, leading discovery sessions with customers to understand their messaging and payments needs and map them to platform capabilities.

    - Worked with Account Management and Product Management to build business cases for new features (for example, a critical WhatsApp capability requested by Rappi), analyzing customer traffic, revenue, gross profit and regional impact to support prioritization in the product backlog.

    - Translated customer requirements and pain points into structured user stories and functional specifications, helping product and engineering teams understand real‑world use cases and trade‑offs.

    - Collaborated with
  • Infobip
    Product Manager / Product Owner
    Infobip
    Sep 2022 - Dec 2023 (1 year 4 months)
    - Owned the rollout of WhatsApp Payments for Brazil (PIX) in the first enterprise use case in the region, leading the end‑to‑end product lifecycle from definition and prioritization to launch and post‑launch optimization.

    - Ran discovery and regular meetings with enterprise customers to understand payment and messaging pain points, translating them into clear user stories and acceptance criteria for the engineering team.

    - Monitored and acted on key product metrics (transaction success rate, response times, platform availability, support tickets) to improve performance and user experience.

    - Balanced roadmap priorities between fraud prevention, user conversion and regulatory compliance in Brazil, in close co
  • Infobip
    Product Specialist / Associate Product Owner
    Infobip
    Dec 2019 - Aug 2023 (3 years 9 months)
    - Supported product teams by enabling internal stakeholders and customers on new capabilities, improving sales readiness for cross‑sell and up‑sell opportunities.

    - Designed and implemented a new support team structure, freeing the pre‑sales team to focus 100% on core activities and increasing operational efficiency.

    - Acted as a functional bridge between product, engineering and support teams, consolidating customer feedback and usage patterns into actionable insights for product improvements.

    - Led product adoption workshops and training sessions for enterprise customers, helping them design effective communication and transactional notification flows on the platform.
  • Infobip
    Presales Engineer
    Infobip
    Nov 2018 - Nov 2019 (1 year 1 month)
    - Providing technical support to hunter and farmer teams, developing demos and proposals to boost cross-selling and up-selling, and achieving sales KPIs.

    - Designing customized solutions aligned with client requirements and the portfolio's return on investment (ROI).

    - Closing key regional accounts, contributing to the company's sales growth and technical positioning.
  • MELTEC COMUNICACIONES SA
    Senior Presales Engineer
    MELTEC COMUNICACIONES SA
    Mar 2017 - Oct 2018 (1 year 8 months)
    - Design of IT solutions for servers, storage, virtualization, cloud, and data centers, and presentation of technical proposals to enterprise clients and sales teams.

    - Technical analysis of tender documents and bids, ensuring functional alignment and feasibility of the proposed architecture.

    - Key achievement: Strategic participation in national bidding processes, contributing to closing high-impact opportunities and selling data center solutions to ISPs, strengthening the company's position in the segment.
  • ZTE Corporation
    lider de implemetacion
    ZTE Corporation
    Mar 2015 - Mar 2017 (2 years 1 month)
    - Planning and execution of GPON network expansions for ETB, including configuration, commissioning, and node validation.

    - Installation and configuration of servers and databases on Windows Server/MySQL and Red Hat/Oracle.

    Key achievements:

    - I led highly critical implementations, ensuring operational stability, service continuity, and adherence to project milestones.

    - I managed the project to install GPON equipment at ETB exchanges in Bogotá, ensuring stable operation and service validation.

    - I implemented GPON network redundancy for Movistar, increasing the stability and reliability of the infrastructure.
  • Huawei Technologies
    NOC enginner
    Huawei Technologies
    Nov 2014 - Feb 2015 (4 months)
    - Monitoring active alarms in the base station in the whole country
    - NOC Engineer for new project with CLARO communications.
    - Made reports using the software REMEDY, following the ITIL standards.
    - Following up reports using the ITIL standards.
    - Using NOKIA´ software to search and verify the equipment via telnet.
    - Scaling reports to personal available
  • zte
    Support Engineer
    zte
    Feb 2013 - Feb 2014 (1 year 1 month)
    - Support engineer in energy and telecommunications field, to the projects with CLARO and MOVISTAR.
    - Made reports about installation and subsequent delivered to client.
    - Reviewed reports had made for personal field about installation and subsequent delivered to client
    - Energy equipment maintenance to Bogotá
    - Energy equipment installed in the estate of Meta and Casanare. Subsequent delivered to client, to the project ESCO-MOVISTAR.
    - Knowledge about electrical standards installation.
    - Installed and uploaded of energy equipments at the NetNumen software of CLARO in the states of Antioquia, Bogota, Caldas, Cundinamarca, Meta, Quindio and Risaralda.
    - Uploaded energy equipments in whole country at the Net
  • zte
    Engineering Intern
    zte
    Aug 2012 - Jan 2013 (6 months)
    - Engineering support for different projects.
    - Made reports about installation and subsequent delivered to client.
    - Reviewed reports had made for personal field about installation and subsequent delivered to client.
    - Trained in technologies of telecommunications (PTN, DWDM, GPON).
    - Research and knowledge of the power rectifier equipment ZTE.
    - Made reports using Excel and Visual Basic to the personal field, accomplished reports delivered according with the specifications to client.
Education verified_user 0% verified
  • H
    HCPA-Storage, Diseño de soluciones en almacenamiento con huawei
    Huawei University
    Jan 2017
    Certificación en preventa de Servidores y solución de sistemas de alamcenamiento marca huawei
  • k
    certificate english
    kurus english
    Jan 2014
    certificate B2
  • Escuela Colombiana de Ingeniería Julio Garavito
    ingeniero electronico, ingeniería electrónica
    Escuela Colombiana de Ingeniería Julio Garavito
    Jan 2007 - Jan 2012 (5 years 1 month)
    Electronic Engineer graduated from Universidad Escuela Colombiana de Ingenieria Julio Garavito with professional card number CN206-91698
  • Colegio Agustiniano de San Nicolás
    bachiller, bachiller clasico
    Colegio Agustiniano de San Nicolás
    Jan 2000 - Jan 2006 (6 years 1 month)