A

Afrah Shahid

About

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Customer Success Team Lead
Lahore, Punjab, Pakistan
Contact Afrah regarding: 
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Full-time jobs

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • Time Doctor
    Team Lead
    Time Doctor
  • Joblogic Service Management Software
    Deputy Team Lead - Customer Success
    Joblogic Service Management Software
    Jul 2024 - Jun 2026 (2 years)
  • TCP Software
    Customer Success Manager
    TCP Software
    May 2022 - Jan 2024 (1 year 9 months)
    - Managing and maintaining a growing book of current business
    - Proactively contact active clients to enhance customer retention and provide support to your clients
    - Educate clients on all existing and new product offerings
    - Identify opportunities to up-sell and cross-sell within the existing customer base.
    - Ensure a high rate of renewal across the customer base.
    - Proactively assess the churn risk and work with Sales and Success team to retain the business.
  • Mindbridge
    Sales Development Representative
    Mindbridge
    Aug 2020 - Apr 2022 (1 year 9 months)
    1. PODIUM USA (automotive, proserv)

    - Prospecting, educating & qualifying leads to create sales-ready opportunities.
    - Aligning Podium solutions with prospect business objectives & needs.
    - Collaborating with Account Executives to schedule prospect calls, meetings and demos.
    - Making strategic outbound calls & emails daily.
    - Acquiring key prospect data from the initial conversation, from the web and other sources, and ensuring clean and accurate data is entered and maintained in CRM.

    2. REVOLUT UK

    - Worked with an externally hired team of seventeen on Revolut UK's pilot campaign.
    - Developing and maintaining a sales pipeline of outbound potential clients within the company’s CRM.
  • KeepTruckin
    Sales Development Representative - USMB Commercial
    KeepTruckin
    Oct 2019 - Jul 2020 (10 months)
    - Contacting prospective clients through cold calls and emails.
    - Qualifying accounts/prospects based on set criteria.
    - Identifying prospects needs/challenges and suggesting appropriate products/services.
    - Setting up meetings/calls between prospective clients and the Account Executives in US.
    - Rescheduling/following up with prospects if meetings do not occur.
    - Acting as the subject matter expert on KeepTruckin’s Local product offerings.
  • T
    Sales Manager
    Top Media Partners Inc
    Jan 2019 - Oct 2019 (10 months)
    - Listening to calls for coaching purposes.
    - Managing the floor with three Team Leads working alongside me on the floor.
    - Live monitoring calls and sitting in with quality assurance team to determine if protocols are met or if there are any markdowns.
    - Ensuring all quality parameters are met on every phone call and email made by team.
    - Attending all required trainings and staying up to date on product and services knowledge.
    - Report to Operations Manager and CEO.
  • Uber
    Customer Support Representative - UberEATS
    Uber
    Jan 2018 - Dec 2018 (1 year)
    - Providing customer service regarding live order issues via email and phone calls.
    - Meet personal/customer service team targets and call handling quotas
    - Follow communication procedures, guidelines and policies.
    - Dealing with 2P and 3P partners involving Consumers, Delivery partners and Restaurant partners across EMEA region.
Education verified_user 0% verified
  • University of the Punjab
    Bachelor of Laws - LLB
    University of the Punjab
    Jan 2014 - Jan 2017 (3 years 1 month)
Publications verified_user 0% verified
  • P
    Abortion via Necessity – the Pakistani Perspective
    PCL Student Journal of Law Volume Jan