A
Afra Fathimah Pithaullah
About
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Kuala Lumpur, Malaysia
Résumé
Jobs
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Cloud Support EngineerHuawei TechnologiesDec 2023 - Current (2 years 7 months)• Almost 2 years of experience as a Cloud Support Engineer. • Provided technical support for Huawei Cloud Stack services, including troubleshooting and resolving issues related to cloud infrastructure, virtual machines, storage, and network services. • Issues such as insufficient storage, hardware faults, network connectivity, and errors faced during virtual machine deployment are some examples of issues resolved during my role as an L1 Cloud Support Engineer. • Navigate and utilize the Huawei Cloud Stack platform in a lab environment for hands-on learning and issue replication. • Assist customers during their Cloud configuration, management, and upgrade process. • Document and escalate complex issues to higher-level support teams- Cloud SupportNimbusJul 2022 - Sep 2022 (3 months)• Gained hands-on experience with the OpenNebula Open Source Cloud Computing Platform. • Developed and tested a custom cloud management front-end platform (test-pod). • Implemented system updates, improving workflows and adding new functionalities. • Installed and configured HDDs in servers and performed Netplan installations. • Authored a user manual for customers, guiding them on independent VM creation and storage management. • Assisted in data migration, backup, and virtual machine cloning (converting qcow2 files to vmak). • Conducted first-level troubleshooting under the guidance of a supervisor, while also integrating customer service skills to effectively communicate with clients, understand their needs, and manage servic
- HTuition TeacherHome TuitionJan 2014 - Aug 2016 (2 years 8 months)• Home tuition for primary school children between the age of 10 to 12 years old. • Taught Mathematics, English and Science.
Education
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- Bachelor of Electronic System EngineeringUniversiti Teknologi MalaysiaSep 2019 - Aug 2023 (4 years)
- |Foundation in Science|Universiti Teknologi Malaysia (JB campus)Jan 2018 - Jan 2019 (1 year 1 month)
- SSijil Pelajaran MalaysiaSekolah Menengah Kebangsaan Subang JayaJan 2013 - Dec 2017 (5 years)
Projects (professional or personal)
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- FFYP project: Fake product identification using Blockchain TechnologyOct 2022 - Jul 2023 (10 months)
- CCOVID-19 SELF-HANDLING UV LIGHT SANITIZERJan 2022 - Jun 2022 (6 months)Objectives: 1. To design a local blockchain-based fake phone battery detection system. 2. To generate QR code for easy access of phone battery information for customers. 3. To provide battery details to clients while ensuring their security is not jeopardized.