Afolabi Julius

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IT Technical Support Specialist

Fusemachines

Jan 2022 - Current (4 years 7 months)

• Troubleshoot connectivity issues across Wi-Fi and cellular networks. • Translate complex technical issues into simple, clear solutions for non-technical users. • Manage high-volume call flows and live chat support needs. • Resolve diverse technical issues across systems and applications for global customers. • Utilize ticketing systems (Zendesk, Jira, Confluence) for support actions and requests. • Document support interactions to build a knowledge base for future use. • Research solutions to enhance customer experience and issue resolution.
P

Customer Support Associate

Pet Pro Supply

Jan 2020 - Nov 2021 (1 year 11 months)

• Provided customer and seller support, answering product/service questions and ensuring satisfaction. • Assisted with platform renewals, upgrades, and compliance with company policies. • Communicated with vendors on backorders, inventory, and special requests. • Liaised between corporate decision-makers and sellers to resolve disputes. • Initiated follow-up communication to enhance customer relationships and platform experience.
E

Inside Sales Representative

Ez Max Offer

Jan 2017 - Dec 2019 (3 years)

• Conducted consultative sales to identify needs, deliver solutions, and overcome objections. • Built strategic customer relationships through regular communication and account management. • Prepared reports for management on sales progress and customer insights. • Exceeded sales targets consistently, contributing to company revenue growth.
D

Office Manager

Dilly Motors

Jan 2015 - Mar 2016 (1 year 3 months)

• Oversaw office operations, scheduling, inventory, and vendor relationships. • Evaluated employee productivity and implemented workflow improvements. • Managed special projects while coaching and training new hires. • Developed strong vendor and supplier partnerships to ensure operational efficiency.

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